15 Replies Latest reply on Jun 17, 2014 10:19 AM by sgaage

    Creative Cloud Installer app verifies wrong e-mail address

    Erik Hutch

      I have CS3 on my computer that I purchased a while ago (directly through Adobe).  I also have a CS6 version that my business partner purchased for me on his account. Yesterday when I signed up for an individual CC account I registered everything through my account and e-mail info.  But when I launch the CC Installer app, it wants a verification through my business partner's e-mail.  I can only assume that Adobe upgraded me with his CS6 version and not my CS3.  I've since uninstalled CS6 and would like to start over, but online chat and phone support didn't help.  Wasting valuable time.  Please help!