4 Replies Latest reply on Mar 29, 2014 12:29 PM by Peter Spier

    Cannot open cs6 files in cc

    Gems

      Hello,

       

      I recently subscribed to CC after completeing a project on the trial version.  However since purchasing CC I have been unable to open any of the CS6 files I had downloaded (I could open them whilst on the trial period).  Yesterday I just kept receiving the error message " Cannot open the file **** Adobe Indesign may not support the file format, a plug in that supports the file format may be missing or the file may be open in another application"    Today I cannot even click to open any of the files, they are in a faded typeset in the documnents or downloads folders.   I can open any indesign files I have created from scratch though?  So it seems it is just the files originally created in CS6 that are affected.  I am working on a macbook, if that makes any difference.

       

      Many Thanks for your help.