6 Replies Latest reply on Jan 1, 2015 11:24 AM by eggsamurai

    I can't get Creative Cloud Desktop installed on my new iMac

    WardLarkin Level 1

      I bought a new iMac. It's running Mac OS X 10.9.2.

       

      1. I backed up everything on the old mac.

      2. I uninstalled all Adobe Creative Cloud apps on the old mac.

      3. I used Apple Migration Assistant to transfer all data from the old mac to the new mac.

      4. I downloaded and installed Adobe Creative Cloud Desktop on the new mac.

      5. I clicked on the Adobe Creative Cloud Desktop icon at the top of the screen. (upper right)

      6. A window popped open, save "Creative Cloud" written on a black ground, then were nothing in the window. The window is blank. I wasn't asked to accept the terms of use. There is no "home", "apps", "files", "fonts" "behance" options. There's nothing.

       

      Everything other time I've installed Creative Cloud Desktop, the first question is to accept the terms of use. In this case, there was nothing - just an empty window. Also, the Adobe Creative Cloud Desktop icon at the top of the screen is light grey. It turns black after the user accepts the terms of use. The icon at the top of my screen is always light grey.

       

      What can I do to fix this?