2 Replies Latest reply on Dec 14, 2014 8:36 AM by A.T. Romano

    No Disk Error for Adobe Premiere Elements 12

    Blue Mask

      I installed Adobe Premiere Elements 12 to my PC. Everytime I load the software, I get this annoying alert saying that there is no disk located error. I can get it to go away if I click on try again a bunch of times, but I want to get rid of this problem. It should NOT be happening. SOME BODY TELL ME WHAT TO DO PLEEAASE!

        • 1. Re: No Disk Error for Adobe Premiere Elements 12
          A.T. Romano Level 7

          Blue Mask

           

          Please check out recent thread which sought to solve the disc error message that appears to be similar to what you are reporting

          http://forums.adobe.com/message/6246049#6246049

           

          There was no definitive answer. Still waiting for follow up to the latest line of questions in that thread.

           

          Suggestions about this being a long time issue are a bit misleading. In versions of Premiere Elements earlier than 12, there was a SmartSound/Sonicfire Pro 5  feature which appeared to be linked to the disc error message. And, updating SmartSound/Sonicfire Pro 5 was claimed to be the cause and remedy for the disc error message.

          http://forums.adobe.com/thread/1300410

           

          However, SmartSound/Sonicfire Pro 5 is no longer a feature in Premiere Elements 12. Premiere Elements 12 does have a Music Score feature, similar in principle to SmartSound soundtracks, but the SmartSound feature is gone in version 12.

           

          Please review that information in the link above and let us know if any of it works for you.

           

          Thank you.

           

          ATR

          • 2. Re: No Disk Error for Adobe Premiere Elements 12
            A.T. Romano Level 7

            Blue Mask

             

            Maybe good news?

             

            PRE_help has just entered the thread of another who was reporting on a No Disk error in Premiere Elements 13.

             

            Please check out the possible 13 fix as a fix for your 12 issue.

            Re: Newly installed Premiere Element 13 won't run.

             

            Your route in 12 would be

            Local Disk C

            Program Files

            Adobe

            Adobe Premiere Elements 12

            Plug-ins

            Common

            New Blue

            and in the New Blue Folder is the Old Film.AXE that is to be removed.

             

            PRE_help specifically say "removed". You might want to first try disable by renaming the file Old Film.AXE to Old Film.AXEOLD

            so that you can easily reverse the situation if need be.

             

            I am guardedly optimistic since problems with the same symptoms can (often do) have different causes.

             

            ATR