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I don't understand your problem.
After Effects CS6 runs on 64 bit systems. You use the same serial number you use on a 32 bit system.
If you want to upgrade to the CC subscription version, you can do so on the Adobe website.
What do you mean that no customer service answered you? Did you speak to Adobe Support? What did they say?
You are trying to open a file created in After Effects CC on using CS6. Won't work. Never did. You'll have to have someone open the project in CC and do a Save As CS6. Simple as that.
Thank you, that was helpful. But why can't I just DL AE CC right now and open it? I just DL it but still won't open.. Is it because my comp is mac and where I worked before was not?
You can't run AE CC on a 32 bit operating system. Here are your options:
1 - Upgrade your OS to Windows 64 bit, then install AE CC
2 - Find a friend or colleague who has AE CC, and ask them to open the file and save a copy of it as a CS6 compatible file.