4 Replies Latest reply on Mar 30, 2014 1:59 PM by lawass

    Impossible to install Photoshop CS6.

    lawass

      Impossible to install Photoshop CS6 on Mac os 10.9.2. Someone could help me?

        • 1. Re: Impossible to install Photoshop CS6.
          Curt Y Level 7

          Not without problems faced.

          • 2. Re: Impossible to install Photoshop CS6.
            lawass Level 1

            You're right of course...

            Here is below report of problems

            Thanks for your answer

             

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            Exit Code: 6

            Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DS012, DS013 ...

             

             

            -------------------------------------- Summary --------------------------------------

            - 0 fatal error(s), 16 error(s), 7 warning(s)

             

             

            WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.

            WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1

            ----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------

            WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 21)

            ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 21)

            ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 21)

            ----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------

            WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 11)

            ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 11)

            ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 11)

            ----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 -----------

            WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 3)

            ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 3)

            ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 3)

            ----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 -----------

            WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 5)

            ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 5)

            ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 5)

            ----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------

            WARNING: DS012: LocalizeFile: Localized string not found for locale 'fr_FR' try fetching for en_US(Seq 2259)

            ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 2259)

            ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 2259)

             

             

            ERROR: DW050: The following payload errors were found during install:

            ERROR: DW050:  - AdobeColorCommonSetCMYK CS6: Install failed

            ERROR: DW050:  - AdobeColorPhotoshop CS6: Install failed

            ERROR: DW050:  - AdobeColorVideoProfilesCS CS6: Install failed

            ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure

            ERROR: DW050:  - Adobe Photoshop CS6 French Language Pack_AdobePhotoshop13-fr_FR: Install failed

            ERROR: DW050:  - AdobeColorCommonSetRGB CS6: Install failed

            -------------------------------------------------------------------------------------

            • 4. Re: Impossible to install Photoshop CS6.
              lawass Level 1

              Thanks for your help, but the analyse of the document had not been helpfull. I tried several things (including restart in safe boot mode and try to install), but with no success.

              I finally found the solution: I rename the folder that seemed to be the problem (/Library/ColorSync/Profiles/Profiles in "Profiles_old") and the installer finally worked!

              Thanks again.