4 Replies Latest reply on Apr 15, 2014 2:37 AM by annabeee

    Epson Printing Nightmare with Photoshop; "Filter failed"

    jim@jtphotography.co.uk

      I would really appreciate anyone who is able to help; I cannot believe I am the only person to suffer with this.

       

      Current System:

      Mac OS X 10.9.2 Mavericks

      IMac 21.5" Mid 2010, 3.06GHz Intel Core i3

      16 GB Ram

       

      Adobe Photoshop Creative Cloud Subscription for Adobe Photoshop Lightroom 5, Photoshop CC and Bridge

       

      Printers:

      Epson Stylus Photo 1400

      Epson Stylus Photo P50

      Epson Stylus Photo R3000

       

      Previously with all software set up Photoshop printed seamlessly with OS Mountain Lion, since an update to Mavericks, every time I select to print from Adobe through the Epson Printers I get the spooling window, nothing printing and then looking in the print dialogue box i see the document status as "stopped; Filter failed"

       

      Please see below the extrapolated Error log from Console regarding the process tree log for the command print:

       

      E [30/Mar/2014:18:09:05 +0100] [Job 7] Job stopped due to filter errors; please consult the error_log file for details.

      D [30/Mar/2014:18:09:05 +0100] [Job 7] The following messages were recorded from 18:09:01 to 18:09:05

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Adding start banner page "none".

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Queued on "EPSON_Stylus_Photo_1400" by "jim".

      D [30/Mar/2014:18:09:05 +0100] [Job 7] File of type application/pdf queued by "jim".

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Setting job-hold-until to no-hold

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Job released by user.

      D [30/Mar/2014:18:09:05 +0100] [Job 7] time-at-processing=1396199344

      D [30/Mar/2014:18:09:05 +0100] [Job 7] 2 filters for job:

      D [30/Mar/2014:18:09:05 +0100] [Job 7] cgpdftoraster (application/pdf to application/vnd.cups-raster, cost 100)

      D [30/Mar/2014:18:09:05 +0100] [Job 7] /Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacOS/rastertoe scpII (application/vnd.cups-raster to printer/EPSON_Stylus_Photo_1400, cost 0)

      D [30/Mar/2014:18:09:05 +0100] [Job 7] job-sheets=none

      D [30/Mar/2014:18:09:05 +0100] [Job 7] argv[0]="EPSON_Stylus_Photo_1400"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] argv[1]="7"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] argv[2]="jim"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] argv[3]="gyl-005.jpg"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] argv[4]="1"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] argv[5]="AP_ColorMatchingMode=AP_ApplicationColorMatching AP_D_InputSlot= APCustomColorMatchingProfile=sRGB ApplicationBundleName=Photoshop nocollate ColorModel=RGB com.apple.print.DocumentTicket.PMSpoolFormat=application/pdf com.apple.print.JobInfo.PMApplicationName=Photoshop com.apple.print.JobInfo.PMJobName=gyl-005.jpg com.apple.print.JobInfo.PMJobOwner=James\ Tennant com.apple.print.PageToPaperMappingAllowScalingUp..b. com.apple.print.PageToPaperMappingMediaName=A4 com.apple.print.PageToPaperMappingType..n.=1 nocom.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMCustomPape r..b. com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMPaperName=is o-a4 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUnadjustedPa geRect..a.0..n.=0 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUnadjustedPa geRect..a.1..n.=0 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUnadjustedPa geRect..a.2..n.=823.79998779296875 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUnadjustedPa geRect..a.3..n.=577.20001220703125 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUnadjustedPa perRect..a.0..n.=-9 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUnadjustedPa perRect..a.1..n.=-9 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUnadjustedPa perRect..a.2..n.=832.79998779296875 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.PMUnadjustedPa perRect..a.3..n.=586.20001220703125 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.PaperInfo.ppd.PMPaperNam e=A4 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.ticket.APIVersion=01.00 com.apple.print.preset.PaperInfo..d.paperInfo..d.com.apple.print.ticket.type=com.apple.pr int.PaperInfoTicket com.apple.print.preset.PaperInfo..d.paperInfo..d.PMPPDPaperCodeName=A4 com.apple.print.preset.PaperInfo..d.paperInfo..d.PMPPDTranslationStringPaperName=A4 com.apple.print.preset.PaperInfo..d.paperInfo..d.PMTiogaPaperName=iso-a4 com.apple.print.PrinterInfo.PMColorDeviceID..n.=23797 nocom.apple.print.PrintSettings.PMBorder..b. com.apple.print.PrintSettings.PMBorderType..n.=0 com.apple.print.PrintSettings.PMColorSpaceModel..n.=2 com.apple.print.PrintSettings.PMColorSyncProfileID..n.=285 com.apple.print.PrintSettings.PMCopies..n.=1 com.apple.print.PrintSettings.PMCopyCollate..b. com.apple.print.PrintSettings.PMDestinationType..n.=1 com.apple.print.PrintSettings.PMFirstPage..n.=1 com.apple.print.PrintSettings.PMLastPage..n.=2147483647 nocom.apple.print.PrintSettings.PMLayoutNUp..b. com.apple.print.PrintSettings.PMPageRange..a.0..n.=1 com.apple.print.PrintSettings.PMPageRange..a.1..n.=2147483647 cupsBorderlessScalingFactor=1.00 DestinationPrinterID=EPSON_Stylus_Photo_1400 EPIJ_ACam=0 EPIJ_AFil=0 EPIJ_AGai=1 EPIJ_APFPrvID=7 EPIJ_APri=2 EPIJ_ATon=7 EPIJ_Bi_D=1 EPIJ_Bidi_Com=1 EPIJ_Brit=0 EPIJ_BSSv=0 EPIJ_CCor=4 EPIJ_ChBk=100-1 EPIJ_CirX=0 EPIJ_CirY=0 EPIJ_ClTn=0 EPIJ_CMat=3 EPIJ_CoDp=0 EPIJ_Cont=0 EPIJ_CutS=1 EPIJ_Cyan=0 EPIJ_DCCT=0 EPIJ_DfBk=200-1 EPIJ_DoneOpnr=0 EPIJ_DrTm=0 EPIJ_ECAv=0 EPIJ_ENAL=1-1_2-1_3-1_4-1 EPIJ_ERGB=0 EPIJ_exmg=2 EPIJ_ExMgnAlK=1 EPIJ_ExtStAlK=0 EPIJ_FDet=1 EPIJ_Gamm=0 EPIJ_GPPc=0 EPIJ_HdofClSp=0 EPIJ_HiPS=0 EPIJ_HiTo=0 EPIJ_Hori=0 EPIJ_IconQual=6 EPIJ_IkDt=0 EPIJ_Ink_=1 EPIJ_ISNm=1 EPIJ_Mage=0 EPIJ_Manu=0 EPIJ_MdGropID=13 EPIJ_Medi=13 EPIJ_MeInSeNm=1 EPIJ_Mobr=0 EPIJ_MoCo=0 EPIJ_Mode=3 EPIJ_MoGm=1 EPIJ_MxOD=0 EPIJ_OSCMProf=1 EPIJ_OSColMat=2 EPIJ_PageRegion=A4 EPIJ_PageSize=A4 EPIJ_PFra=0 EPIJ_PGDt=3 EPIJ_PGEx=0 EPIJ_PrStgAlK=0 EPIJ_PrStSlID=0 EPIJ_PSrc=2 EPIJ_Qual=35 EPIJ_REye=0 EPIJ_Satu=0 EPIJ_ShTo=0 EPIJ_Silt=0 EPIJ_Size=1 EPIJ_SRol=0 EPIJ_Thck=3 EPIJ_UEpL=0 EPIJ_Yell=0 EPIJClientInfo=1 EPIJProfileSpec=9 EPIJSharedClient=0 EPIJSystemLanguage=en EPSON.PrintModule.Setting.ApplicationPageRect..a.0=0.00000000000000 EPSON.PrintModule.Setting.ApplicationPageRect..a.1=0.00000000000000 EPSON.PrintModule.Setting.ApplicationPageRect..a.2=823.79998779296875 EPSON.PrintModule.Setting.ApplicationPageRect..a.3=577.20001220703125 EPSON.PrintModule.Setting.ApplicationPaperRect..a.0=-9.00000000000000 EPSON.PrintModule.Setting.ApplicationPaperRect..a.1=-9.00000000000000 EPSON.PrintModule.Setting.ApplicationPaperRect..a.2=832.79998779296875 EPSON.PrintModule.Setting.ApplicationPaperRect..a.3=586.20001220703125 EPSON.PrintModule.Setting.Encoding..n.=0 EPSON.PrintModule.Setting.HostName=James\ Tennant’s\ iMac EPSON.PrintModule.Setting.PrinterName=EPSON\ Epson\ Stylus\ Photo\ R3000(2,0) EPSON.PrintModule.Setting.SystType..n.=3072 media=A4 MediaType=13 page-set=even PaperInfoIsSuggested..b. PDEChangeControl= PDEiPhotoPreset..n.=0 PDEOpenHelpCount..n.=0 PDEOpenHideOption..n.=0 PDEOpenPane..n.=0 printer-resolution=720x720dpi pserrorhandler-requested=standard Resolution=720x720dpi job-uuid=urn:uuid:580ce15c-a88f-3923-7db4-a823a629082d job-originating-host-name=localhost time-at-creation=1396199341 time-at-processing=1396199344 job-impressions=1 com.apple.print.PrintSettings.PMTotalSidesImaged..n.=1 sides=one-sided Duplex=None com.apple.print.PrintSettings.PMTotalBeginPages..n.=1 PageSize=A4"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] argv[6]="/private/var/spool/cups/d00007-001"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[0]="<CFProcessPath>"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[2]="CUPS_DATADIR=/usr/share/cups"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[7]="CUPS_SERVERROOT=/private/etc/cups"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[8]="CUPS_STATEDIR=/private/etc/cups"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[9]="HOME=/private/var/spool/cups/tmp"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[11]="SERVER_ADMIN=root@James-Tennants-iMac-2.local"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[12]="SOFTWARE=CUPS/1.7.1"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[13]="TMPDIR=/private/var/spool/cups/tmp"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[14]="USER=root"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[15]="CUPS_MAX_MESSAGE=2047"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[16]="CUPS_SERVER=/private/var/run/cupsd"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[17]="CUPS_ENCRYPTION=IfRequested"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[18]="IPP_PORT=631"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[19]="CHARSET=utf-8"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[20]="LANG=en_US.UTF-8"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[21]="APPLE_LANGUAGE=en-US"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[22]="PPD=/private/etc/cups/ppd/EPSON_Stylus_Photo_1400.ppd"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[23]="RIP_MAX_CACHE=128m"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[24]="CONTENT_TYPE=application/pdf"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[25]="DEVICE_URI=usb://EPSON/Stylus%20Photo%201400?serial=HQ0290702261338040"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[26]="PRINTER_INFO=EPSON Stylus Photo 1400"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[27]="PRINTER_LOCATION=James Tennant’s iMac"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[28]="PRINTER=EPSON_Stylus_Photo_1400"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[29]="PRINTER_STATE_REASONS=none"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[30]="CUPS_FILETYPE=document"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[31]="FINAL_CONTENT_TYPE=application/vnd.cups-raster"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] envp[32]="AUTH_I****"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Started filter /Library/Printers/EPSON/InkjetPrinter2/Filter/pdftopdf2.app/Contents/MacOS/pdftopdf2 (PID 900)

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Started filter /usr/libexec/cups/filter/cgpdftoraster (PID 901)

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Started filter /Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacOS/rastertoe scpII (PID 902)

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Started backend /usr/libexec/cups/backend/usb (PID 903)

      D [30/Mar/2014:18:09:05 +0100] [Job 7] cgpdftoraster: copying to temp print file "/private/var/spool/cups/tmp/003855345a70f"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] usb: AppleLanguages="en-US"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] STATE: +connecting-to-device

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Looking for 'EPSON Stylus Photo 1400'

      D [30/Mar/2014:18:09:05 +0100] [Job 7] load_classdriver(/System/Library/Printers/Libraries/USBGenericPrintingClass.plugin) (kr:0x00000000)

      D [30/Mar/2014:18:09:05 +0100] [Job 7] load_classdriver(/Library/Printers/EPSON/CIOSupport/EPSONUSBPrintClass.plugin) (kr:0x00000000)

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Opening connection

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Directory "/Library/Printers/EPSON/CIOSupport/EPSONUSBPrintClass.plugin" permissions OK (040755/uid=0/gid=80).

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Directory "/System/Library/Printers/Libraries/USBGenericPrintingClass.plugin" permissions OK (040755/uid=0/gid=0).

      D [30/Mar/2014:18:09:05 +0100] [Job 7] load_classdriver(/System/Library/Printers/Libraries/USBGenericPrintingClass.plugin) (kr:0x00000000)

      D [30/Mar/2014:18:09:05 +0100] [Job 7] load_classdriver(/Library/Printers/EPSON/CIOSupport/EPSONUSBPrintClass.plugin) (kr:0x00000000)

      D [30/Mar/2014:18:09:05 +0100] [Job 7] STATE: -connecting-to-device

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Sending data to printer.

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Set job-printer-state-message to "Sending data to printer.", current level=INFO

      D [30/Mar/2014:18:09:05 +0100] [Job 7] PID 900 (/Library/Printers/EPSON/InkjetPrinter2/Filter/pdftopdf2.app/Contents/MacOS/pdftopdf2) exited with no errors.

      D [30/Mar/2014:18:09:05 +0100] [Job 7] STATE:

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Read 77 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] cgpdftoraster: "/private/var/spool/cups/tmp/003855345a70f" has 1 pages.

      D [30/Mar/2014:18:09:05 +0100] [Job 7] cgpdftoraster: opened PPD file "/private/etc/cups/ppd/EPSON_Stylus_Photo_1400.ppd"...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] cgpdftoraster: size->width = 595.2, size->length = 841.8, size->top = 832.8, size->bottom = 9, size->left = 9, size->right = 586.2

      D [30/Mar/2014:18:09:05 +0100] [Job 7] cgpdftoraster: PreferredRotation = -90

      D [30/Mar/2014:18:09:05 +0100] [Job 7] cgpdftoraster: languageLevel = 3, mediaBox.size.width = 595.2, mediaBox.size.height = 841.8

      D [30/Mar/2014:18:09:05 +0100] [Job 7] cgpdftoraster: colorspace = 1, bitsPerColor = 8

      D [30/Mar/2014:18:09:05 +0100] [Job 7] cgpdftoraster: band width = 5772, bytesPerRow = 23088, band height = 454, height = 8238

      D [30/Mar/2014:18:09:05 +0100] [Job 7] cgpdftoraster: context width = 5772, height = 454, bitsPerComponent = 8, bitsPerPixel = 32, bytesPerRow = 23088, bitmapInfo = 5, resolution = (720.000000, 720.000000)

      D [30/Mar/2014:18:09:05 +0100] [Job 7] PID 901 (/usr/libexec/cups/filter/cgpdftoraster) exited with no errors.

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Wrote 77 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Read 630 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Wrote 630 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Read 28 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Wrote 28 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Read 54 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Wrote 54 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Read 42 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Wrote 42 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Read 20 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Wrote 20 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Read 20 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Wrote 20 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Read 20 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Wrote 20 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Read 20 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Wrote 20 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Read 20 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Wrote 20 bytes of print data...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] PID 902 (/Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacOS/rasterto escpII) stopped with status 206 (Interface output queue is full)

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Hint: Try setting the LogLevel to "debug" to find out more.

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Sent 931 bytes...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] Waiting for read thread to exit...

      D [30/Mar/2014:18:09:05 +0100] [Job 7] PID 903 (/usr/libexec/cups/backend/usb) exited with no errors.

      D [30/Mar/2014:18:09:05 +0100] [Job 7] End of messages

      D [30/Mar/2014:18:09:05 +0100] [Job 7] printer-state=3(idle)

      D [30/Mar/2014:18:09:05 +0100] [Job 7] printer-state-message="Filter failed"

      D [30/Mar/2014:18:09:05 +0100] [Job 7] printer-state-reasons=none

       

      I'm sorry for the large copy in, but my technical abilities stretch as far as this; I can't interpret the code to trim this down further.

      I've searched the knowledge bases through, Apple, Epson and Adobe and performed the usual steps:

      1) Resetting the Printing System from Printer and Scanners within system preferences

      2) Clean uninstall of all Epson Drivers, Re-install with repeat Reset of Printing System

      3) Clearing all USB ports with direct USB link to one connected printer to remove any USB Hub conflicts

      4) Installation of Epson UK and US drivers, which included plug-in for Adobe April 2013.

       

      ALL of these have failed to solve the problem. All other word processors/ printing from preview allow spooling and successful printing.

      I have asked Apple and they say the responsibility is with Adobe/ Epson....and vice versa.

       

      I would be most grateful for someone to provide an alternative work-around or a resolution as being a professional photographer I rely on printing in volume and use of these programs on a daily basis.