Please do not post the same question twice... I already answered in http://forums.adobe.com/thread/1439573?tstart=0
You need the actual program forum, not this general Cloud forum
This forum is actually about the Cloud, not about using individual programs
Once your program downloads and installs with no errors, you need the program forum
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says ALL FORUMS) to open the drop down list and scroll
I went to that forum but when I tried to ask the question in it, i didnt see any option for me to post new questions in there. Only here. Also you didn't answer the question. You just don't post in here.
Did you read ALL the instructions at that link?
2. Don't see your question? Ask! Choose a forum and type your question.