5 Replies Latest reply on Apr 2, 2014 6:13 AM by ibarrien

    app doesn't match on iphone 4S

    Vegan Artist

      Hallo everybody

       

      Does anyone know if they are working on the app. And while it does not offer an update do?

      Suddenly it stopped working. It goes out when I´m trying to enable the synchronization with the creative cloud!

       

      The uninstall and reinstall is useless, as well a iPhone restart.

       

      I hope soon a product update.

        • 1. Re: app doesn't match on iphone 4S
          ibarrien Adobe Employee

          Hi,

           

          we are aware of this issue and are investigating at this moment.

          What do you mean by app doesn't match on iPhone 4S?

          Does it help to shut all other applications down?

          Which iOS version are you using?

           

          Thanks,

          Ignacio

          • 2. Re: app doesn't match on iphone 4S
            Vegan Artist Level 1

            Hi Ignacio

             

            What i mean with <app doesn't match on iPhone 4S> = it does not work.

            If i try to synchronize my documents with CreativeCloud the program Photoshop Touch goes out.

             

            <Does it help to shut all other applications down?>

            A shutdown and restart of the device, as well shut all other applications down, does not help to solve the synchronization. Still the device switches off.

            Uninstall and reinstall the app again does not improve the performance.

             

            iOS version I am using is: 7.1 (11D167)

             

            Generally be correct get an upgrade soon of the application!

             

            Thanks in advance, hoping for a quick solution.

             

            Omar

            • 3. Re: app doesn't match on iphone 4S
              ibarrien Adobe Employee

              Ok, thanks for testing this out.

              Can you give me some info about what kind of CC account you have and something about the structure?

              Could you also please let me know which language you are using?

               

              Is it possible for you to send me a crash log?

              OSX: /Library/Logs/CrashReporter/MobileDevice/DeviceName/PSTouch....log

              Windows: C:\Users\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\DeviceName\PSTouch....log

               

              thanks,

              Ignacio

              • 4. Re: app doesn't match on iphone 4S
                Vegan Artist Level 1

                ...

                 

                I don’t know exactly what you are asking for, because I´m not testing, I'm working and all this issues takes much time for me !?

                 

                Anyway:

                Preferred language: German

                I am a CC customer from early 2012. Before this I had worked several years professionally with CS-, 4, 5.5, and jumped directly to the beginning of CC!

                >> Here you are, the crash log <<

                !! Please let me know once you have downloaded my files !!

                 

                 

                I wish you luck in the further development, will be very careful in what you are programming, for what appear in the next update and what is happening.

                 

                Thank you in advance.

                Omar

                • 5. Re: app doesn't match on iphone 4S
                  ibarrien Adobe Employee

                  Hi,

                   

                  It seems to be shared folders that are causing this issue.

                  If you need to have sync going I suggest you "leave" the shared folders until we have a fix for this.

                   

                  Thanks,

                  Ignacio