0 Replies Latest reply on Apr 3, 2014 3:22 AM by E&Rsupport

    CC Crashing when copy / saving files to the network

    E&Rsupport

      Example crash report below from a very active user of CC in our photo editing suite.  He claims the crashes are random and there is no pattern.

       

      This can be opening the first file of the day, or the thousandth.

       

      I have removed all the plug-ins -  this didn’t fix things I am still getting freezes

       

      I then deativated GPGPU – still having the same problem

       

      I have looked to remove possible fonts that may be bad – removed font cache – still the same problem

       

      I am running out of things to try…

       

      Can you advice anything else I can try to fix this problem – its becoming very tedious and I am constantly losing work and having to remake it..

       

      CC.Crash.jpg

       

      Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational

      Source:        Microsoft-Windows-Diagnostics-Performance

      Date:          27/03/2014 13:56:38

      Event ID:      500

      Task Category: Desktop Window Manager Monitoring

      Level:         Warning

      Keywords:      Event Log

      User:          LOCAL SERVICE

      Computer:      Windsor.er.local

      Description

      The Desktop Window Manager is experiencing heavy resource contention.

           Scenario          :               Video memory resources are over-utilized and there is thrashing happening as a result. Reducing number of running programs and open windows may help resolve this condition.

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />

          <EventID>500</EventID>

          <Version>1</Version>

          <Level>3</Level>

          <Task>4006</Task>

          <Opcode>39</Opcode>

          <Keywords>0x8000000000010000</Keywords>

          <TimeCreated SystemTime="2014-03-27T13:56:38.248245900Z" />

          <EventRecordID>767</EventRecordID>

          <Correlation ActivityID="{03914C80-F800-0008-253F-3F3C8D49CF01}" />

          <Execution ProcessID="1732" ThreadID="6588" />

          <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>

          <Computer>Windsor.er.local</Computer>

          <Security UserID="S-1-5-19" />

        </System>

        <EventData>

          <Data Name="DisplayDeviceFriendlyNameLength">20</Data>

          <Data Name="DisplayDeviceFriendlyName">NVIDIA Quadro K2000</Data>

          <Data Name="MemoryBandwidth">14620000</Data>

          <Data Name="MemorySize">1780017152</Data>

          <Data Name="Scenario">2</Data>

        </EventData>

      </Event>

       

       

       

      Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational

      Source:        Microsoft-Windows-Diagnostics-Performance

      Date:          26/03/2014 12:59:42

      Event ID:      500

      Task Category: Desktop Window Manager Monitoring

      Level:         Warning

      Keywords:      Event Log

      User:          LOCAL SERVICE

      Computer:      Windsor.er.local

      Description:

      The Desktop Window Manager is experiencing heavy resource contention.

           Scenario          :               The Desktop Window Manager responsiveness has degraded.

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />

          <EventID>500</EventID>

          <Version>1</Version>

          <Level>3</Level>

          <Task>4006</Task>

          <Opcode>39</Opcode>

          <Keywords>0x8000000000010000</Keywords>

          <TimeCreated SystemTime="2014-03-26T12:59:42.578898300Z" />

          <EventRecordID>764</EventRecordID>

          <Correlation ActivityID="{038B3C90-F800-000A-E6F6-1A41FA47CF01}" />

          <Execution ProcessID="1692" ThreadID="5596" />

          <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>

          <Computer>Windsor.er.local</Computer>

          <Security UserID="S-1-5-19" />

        </System>

        <EventData>

          <Data Name="DisplayDeviceFriendlyNameLength">20</Data>

          <Data Name="DisplayDeviceFriendlyName">NVIDIA Quadro K2000</Data>

          <Data Name="MemoryBandwidth">14620000</Data>

          <Data Name="MemorySize">1780017152</Data>

          <Data Name="Scenario">3</Data>

        </EventData>

      </Event>

       

       

       

      Log Name:      Application

      Source:        Application Error

      Date:          27/03/2014 13:52:04

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      Windsor.er.local

      Description:

      Faulting application name: Photoshop.exe, version: 14.2.1.570, time stamp: 0x52f4a9f2

      Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c92c

      Exception code: 0xc0000005

      Fault offset: 0x000000000002bfd1

      Faulting process id: 0x1320

      Faulting application start time: 0x01cf49c26f32ef65

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe

      Faulting module path: C:\Windows\system32\ole32.dll

      Report Id: f9e86479-b5b6-11e3-85b1-18037336c83a

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2014-03-27T13:52:04.000000000Z" />

          <EventRecordID>28323</EventRecordID>

          <Channel>Application</Channel>

          <Computer>Windsor.er.local</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Photoshop.exe</Data>

          <Data>14.2.1.570</Data>

          <Data>52f4a9f2</Data>

          <Data>ole32.dll</Data>

          <Data>6.1.7601.17514</Data>

          <Data>4ce7c92c</Data>

          <Data>c0000005</Data>

          <Data>000000000002bfd1</Data>

          <Data>1320</Data>

          <Data>01cf49c26f32ef65</Data>

         <Data>C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe</Data>

          <Data>C:\Windows\system32\ole32.dll</Data>

          <Data>f9e86479-b5b6-11e3-85b1-18037336c83a</Data>

        </EventData>

      </Event>

       

       

       

      Log Name:      Application

      Source:        Application Hang

      Date:          27/03/2014 12:26:54

      Event ID:      1002

      Task Category: (101)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      Windsor.er.local

      Description:

      The program Photoshop.exe version 14.2.1.570 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

      Process ID: 770

      Start Time: 01cf49aa8e889de4

      Termination Time: 50

      Application Path: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe

      Report Id:

       

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Hang" />

          <EventID Qualifiers="0">1002</EventID>

          <Level>2</Level>

          <Task>101</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2014-03-27T12:26:54.000000000Z" />

          <EventRecordID>28319</EventRecordID>

          <Channel>Application</Channel>

          <Computer>Windsor.er.local</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Photoshop.exe</Data>

          <Data>14.2.1.570</Data>

          <Data>770</Data>

          <Data>01cf49aa8e889de4</Data>

          <Data>50</Data>

          <Data>C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe</Data>

          <Data>

          </Data>

          <Binary>430072006F00730073002D0074006800720065006100640000000000</Binary>

        </EventData>

      </Event>