2 Replies Latest reply: Mar 31, 2014 3:45 AM by Trevor Dennis RSS

    Completely OT: Windows Keyboard Mapping Problem

    Trevor Dennis Community Member
    Trevor Dennis Mar 31, 2014 2:50 AM

      Guys, please excuse such a blatently OT post.  I have tried what should be more relevant loactions and had no response.

       

      You may know I did a clean reinstall of Windows and (obviously) all my applications a couple of weeks back.  Well I have a # in my Windows logon password, which works fine to open Windows, but it does not work after Windows has logged on.  Which means I can't remove it from my user account, or change ot or anything else.

       

      I installed Windows with a generic MS500 keyboard, because my usual Logitech G110 does not work properly untill its drivers are loaded, but I have tried that keyboard.  We use a North American keyboard layout here with # as Shift 3 and @ Shift 2

       

      What I haven't tried is starting in Safe Mode to see if the keyboard mapping stays unchanged with no drivers loaded.

       

      Or, if I can't make Windows accept my PW after it is logged on, is there a way I can remove it without deleting my user account and all files email etc.

       

      Once again, I am sorry for being so off topic, but there are some real Windows experts on this forum.

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        • 1. Re: Completely OT: Windows Keyboard Mapping Problem
          Jasper Schwartz Adobe Employee
          Jasper Schwartz Mar 31, 2014 2:59 AM (in response to Trevor Dennis)

          Hi there Trevor,

           

          I'm not a big Windows user, unfortunately, so this may be a silly question... but what exactly is stopping you from using the number sign? Is it just not permitted in Windows system passwords?

           

          (This sounds odd to me, that you would be able to use it for logging onto the machine but not once you are actually in the system...)

           

          Or is it an issue with your keyboard mapping or the keyboard itself not loading? Would it be possible to use ascii keys? Or a visual keyboard, available in your Control Panel through the ease of access features?

           

          J

          • 2. Re: Completely OT: Windows Keyboard Mapping Problem
            Trevor Dennis Community Member
            Trevor Dennis Mar 31, 2014 3:45 AM (in response to Jasper Schwartz)

            Hi Jasper.  The problem key was the '#' key, or Shift 3.  Since starting this thread I have blitzed the problem and now fixed it.  Safe Mode didn't help, so I selected half a dozen English keyboard layouts to the Language bar, and went through them one at a time.  The strange thing is that English UK was the answer, but both my keyboards have $ and don't have £ (I did that pound with Alt 0163).

             

            Anyway, I shall never use that password again, and all is well with my system now.  OK, back to Photoshop