I am sorry you have had a frustrating time trying to purchase CC membership & will help get this resolved.
1) The orders you placed today have not been approved and I need to check this with our finance team. I'll get back to you when I hear from them.
2) Have you previously purchased a single app membership using a different Adobe ID? Does this need to be cancelled?
1) Yes, please let me know. I was trying to get special offer Photoshop for 12.29€/month. Offer says, today is the last day - I hope we can fix it by then.
2) Yes I used different ID but I need both subscriptions as we are several people using them.
3) Btw, I just tried to use Phone Sales to place and order (+44 203 0277 764) - after 18 minutes of waiting I hung up.
Could you please try placing a new order and let me know how you get on.
Yes, it worked now! Thank you very much.
Only I can see in my bank statement, that 1€ was taken from my account for each unsuccesfull attempt in the morning. I hope it will be returned.
Thanks for letting us know Andis.
The €1 pre-authorisation amounts are not deducted from your credit card account.