1 Reply Latest reply on Mar 31, 2014 9:42 PM by Carl Sun

    Adobe Exchange Panel Extension does not install

    DoubleMemories

      As titled, after download the extension for CS6 and double click, the extension manager is opened.

      But nothing is happed nor any notification or sign of installation.

      And open PS, Illustrator, there is no "Adobe Exchange" in exchange menu.

       

      Our system is Windows 8 64 Standard English with Chinese Traditional CS6 Master Collection.

       

      If there is any clue would be appreciated.

        • 1. Re: Adobe Exchange Panel Extension does not install
          Carl Sun Level 4

          Please update Extension Manager CS6 to the latest version 6.0.8 first. Click "Tools"->"Preferences" menu item in Extension Manager, check "Enable detailed logging" option. Restart Extension Manager. Try to install the Exchange Panel extension again. Wait for a while, quit Extension Manager. Send all log files under "C:\Users\<YourUserName>\AppData\Roaming\Adobe\Extension Manager CS6\Log" to exman.beijing@gmail.com.

           

          Note that "C:\Users\<YourUserName>\AppData" folder is hidden by default. You have to check "Organize"->"Folder and search options"->"View"->"Show hidden files, folders, and drives".