Error message at crash
<ASL.ResourceUtils.GetLanguageIDFromRegistry> <0> Unable to obtain the User 'Language' registry key at: Software\Adobe\After Effects\10.0\Defaulting to 'en_US'
(I also get the "dynamiclink" error message when it crashes)
(then the following message appears)
After Effects can't continue: sorry, After Effects has crashed. See http://adobe.com/support/products/aftereffects.html for known issues. If you still can't resolve the issue, please contact Adobe Technical Support (2).
The timeline and what I've done to try and resolve the problem but with no luck so far.
I have tried all of the following and each time tried re-starting After Effects and got the same messages above during the initialization.
Tues. March 25
After Effects working fine. I worked on a couple of short projects that will go in a final project for my daughter's wedding reception video. That evening, I purchased another After Effects template from "pond5", a stock media website for video creators, to use in the final project .
Wed. March 26
After the first few tries opening AE with the new template I purchased, and then just the application by itself, and then with other AE projects, I got the error messages above. I then contacted Adobe support and engaged in a chat with one of the support people who did (by remote access) or had me do the following
* Upgraded the video drivers
* uninstall After Effects and re install it
* updated After Effects from Adobe website
* moved all third party plug-ins out of After Effects plug-in folder to descktop
* uninstall the whole CS5 Production Premium suite of Adobe apps that include After Effects, Premiere Pro, Photoshop, Media Encoder, Illustrator, Encore, * Soundbooth, etc., and re install that.
* ran the update of After Effects again.
Thur. March 27
* reset/deleted After Effects preferences using Control, Alt, Shift at startup
* used AVS Registry Cleaner to find and clear any problems with the Windows registry
* continued to look on Adobe and other forums for possible solutions. When searching with the error message on google, I found several hits for the issue. More than one would be found on Adobe forums, and a few on other forums. One of the Adobe experts replied initially with the following message and then went on to try and help the user with other suggestions.
1. Todd_Kopriva, Oct 1, 2011 8:02 PM in reply to von Elling Report
The text of those messages often isn't that useful for showing where the problem is. Often, the error message is just showing you the last logged action.
It would appear that the error message does not have anything to do with the problem. It just shows up after AE hits the snag, which could be a result of any number of things, and those things are related to all of the various things I've tried, with no luck, to solve the problem.
Fri. March 28
* move the Extensions folder with the Open GL plug-in to the desktop
* move Plug-ins folder containing all plug-ins to desktop