I have used Ps and Lightroom for many years. Six months ago I took out a 12 month subscription to CC. When the new Ps + Lightroom subscription was announced this month I asked Adobe if I could cancel my CC subscriptio without penalty and take out a Ps + lightroom subscription and was told I could but when I try to do so the system wants to charge me a 50% penalty i.e. 3 months. Does nayone know how to resolve becasue I have been waiting for an agent for 40 minutes!
You may switch your plan to the discounted prices by contacting the Customer /Chat support and you will not be charged the 50% of the remaining plan fee.
Please contact Chat/Customer Support: