1 Reply Latest reply on Mar 31, 2014 12:55 PM by Gurleen_K

    Transfer from CC subscription to Ps + Lightroom without penalty


      I have used Ps and Lightroom for many years.  Six months ago I took out a 12 month subscription to CC.  When the new Ps + Lightroom subscription was announced this month I asked Adobe if I could cancel my CC subscriptio without penalty and take out a Ps + lightroom subscription and was told I could but when I try to do so the system wants to charge me a 50% penalty i.e. 3 months.  Does nayone know how to resolve becasue I have been waiting for an agent for 40 minutes!