3 Replies Latest reply on Mar 31, 2014 2:02 PM by John T Smith

    Can't sign in to Encore with Creative Cloud (win7)

    adobeuserwithproblem

      After finally finding Encore and installing it, I now cannot open it. First it asked me for a Serial Number. I then uninstalled and re-installed and now when I try to sign in, it tells me that I can't use it with my Adobe ID since the ID is already in use on two other computers. (it is in use on two computers, one of them being the one I installed Encore on). I am signed into the Creative Cloud application manager and can use other programs I installed (incl. Premiere CS6 and After Effects). I tried signing out of the Creative Cloud Application manager, restarting the computer. I can't really think of anything else to do and haven't found any other threads on this either.

       

      Anyone any idea how to solve this?