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Please rename or delete the SLcache and Slstore folder from the below locations.
For SLstore: C:\ProgramData\Adobe (Program data is a hidden folder make sure you uncheck hidden folders)
For SLcache: C:\Program Files (x86)\Common Files\Adobe
Then try to launch video editor it will prompt you to enter the serial number and then your Adobe Id and password.
I'm no "computer whiz" by any means,so...I will need some help in locating the files that you have mentioned. If you would take me step by step through the process. thanks
I have already provided the paths for these 2 folders above.
Answers are in details. And, I am suspecting there is a problem with the details here.
What computer operating system is your Premiere Elements 11 Editor running on?
Adobe Premiere Elements 11 Editor is a product that was sold by the Mac App store. Could that be what you are using on a Mac computer?
If so, GautamBahl Windows directions to the files involved are not applicable to your Mac computer environment locations.
Please confirm yes or no for Mac here.
Add On...The Adobe Premiere Elements 11 Editor from the Mac App store is highly problematic and has been discontinued by the Mac App Store so I am hoping you have Premiere Elements 11 Mac from Adobe and are talking about the Editor workspaces of that.
I am running Windows 7 on a Hewlitt Packard PC. It has an Intel Icore 5 processor and is a 64 bit system. Forgive my ignorance on being computer savvy, but I am a mere truck driver that dabbles in video editing. I greatly appreciate your patience and the help that I am recieving from you guys.
One of my family lines is made up of truck drivers. There is no such thing as a mere truck driver.
If you want, I will try to help you find those files that GautamBahl suggested. I do not know if that is the answer. But we can rule it in or out as a factor in your issue so that you can move forward with your video editing project.
Windows 7 64 bit Computer
SLstore (disable or delete)
You are going to go to Computer and then follow the path...
Local Disk C Folder
Program Data Folder
and in the Adobe Folder is the SLstore folder that you delete or disable
(if you disable, then just change the file name from SLstore to SLstoreOLD...to rename, right click the folder, and rename in the field provided).
See Path in Header .....Computer Local Disk (C:) ProgramData Adobe.....
The line up on the right side of the screenshot represents what is in the Adobe Folder in the path. All you want is the SLstore Folder in that Adobe Folder. Right click it there for the renaming for disabling.
Window 7 64 bit
SLcache (disable or delete)
You are going to go to Computer and then follow the path...
Local Disk C
Program Files (x86)
and in the Adobe Folder is the SLcache Folder that you will delete or disable as described above.
See Path in Header....Computer Local Disk (C:) Program Files (x86) Common Files Adobe
The line up on the right side of the screenshot represents what is in the path's Adobe Folder. You want the SLCache Folder in the Adobe Folder in the path shown in this second screenshot.
Now you may miss this if
a. you do not scroll down far enough in the folders
b. if you have not selected Show Hidden FIles, Folders, and Drives in Folder Options.
To set this...
Click computer's Start button
In Search field above Start Button, type in Folder Options
At the top of that left column that you are in, click on Folder Options that will appear there at the top of the column
In the Folder Options dialog, click on View Tab
Under View Tab, find the Show Hidden Files, Folders, and Drives option and dot it.
We are looking forward to your results.
Thank you for the detailed description with screenshots. The above mentioned
steps worked with a few other users wherein they were able to launch organizer
but not the video editor. It seemed to be an issue with the activation of Premiere
I will be forever in your debt for what turned out to be a "Photoshop Elements 12 Editor" solution. That was not a misprint. I wrote Photoshop Elements 12 Editor. Me, being a Premiere Elements 12 person who does use Photoshop Elements as well.
Soon after I purchased and installed Photoshop Elements 12 back in October 2013, I could not get into the Photoshop Elements 12 Editor. I could access Elements Organizer 12 from this Photoshop Elements 12 install. Everything else on my Windows 7 64 bit computer (including Premiere Elements 12 and several versions of Photoshop Elements and Premiere Elements) was not affected. Since October 2013 until now April 2, 2014, the situation remained the same. I devised all sorts of routine and non routine schemes to resolve the issue. All unsuccessful.
This morning I decided to try your Premiere Elements Editor fix for my Photoshop Elements Editor situation. I was stunned - Success. Photoshop Elements Editor now opens after renaming SL Store Folder and SLCache Folders to SLStoreOLD and SLCacheOLD respectively. Are you at liberty to say what is behind this fix? I am grateful for "It works", but the troubleshooter in me wonders "why?"
So, moss, wishing the same success with your Premiere Elements Editor using the details described above.
Moss, thanks for asking the question. And, GautamBahl, thanks for the answer which was a Photoshop Elements 12 (for me) and hopefully a Premiere Elements 12 answer for moss7202.
Great news that it worked for you for Photoshop Elements. When i tried it on one of the
machines for an issue with Premiere Elements, i opened the task manager window while
opening the video editor and the application manager entry showed up for a second in the
task manager and then vanished, hence i tried to rename the SLcache and SLstore as it
contains the activation information. Hence it was a mere observation from my end i will
have to check with the engineering team for the root cause.
Many, many thanks for the great observation.
I will probably start applying it liberally to challenging program activation issues that come up
for the users moving forward. I will mention your name as the source.
Thanks to you all for your great incite and information. After getting somewhat aggravated with trying different things to resolve this I finally gave up and decided to just delete and re-install the program. The first time that I removed the program it gave me the option to remove preferences or to keep them, so I opted to keep them. When I re-installed the program and had the same problem.(This all took place before you all responded so thoroughly.) I then decided to try to do it remove it again and NOT to keep my preferences. I didn't have time to try it that day as I had to leave for work. The next day I saw A.T. Ramono's excellent step by step procedures and I tried them.( I had not yet tried at this point to open The Video Editor). To my surprise there was no Slstore nor any SLcache file. I then tried to open the Video Editor and it opened!!!! I went to the auto-save files on my computer and found the file that I was working on and VIOLA!!! I was back in business. Thanks everyone for your help.
Great, great news of your success. Great job in sorting through the details and for in the stick-to-it-tiveness involved.
My episodes with Photoshop Elements Editor will not open and Premiere Elements Editor will not open also are now resolved.
GautamBahl's SLStore and SLCache renaming helped me resolve the Photoshop Elements one and Sandeeps's updating the Adobe Application Manager helped me resolve the Premiere Elements one.
Great job by Adobe Help Staff Gautam and Sandeep.
The news of your "VIOLA" sounded so good. Continued success with your Premiere Elements workflows.