4 Replies Latest reply on Apr 15, 2014 1:57 PM by John T Smith

    Remote Update Manager doesn't recognize applicable updates

    evanfillier

      Hi,

       

      We have a script scheduled to run Remote Update Manager on one of our client machines. This machine is currently running OSX 10.8.5 and Adobe Creative Cloud. When looking at Creative Cloud directly, we can clearly see that there are updates available for our Adobe products. Remote Update Manager, however, does not recognize these updates and will therefore not automatically update. This prevents the user from working as they do not have access to administrative credentials used to update these applications.

       

      I have included an example of the returned messages by Remote Update Manager. These logs are pulled as of this morning but, as you can see, still reflect an outdated entry of 10/17/13.

       

      | UpdaterCore library initialized successfully.

      10/17/13 09:48:24:600 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | **************************************************

      10/17/13 09:48:24:600 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | Starting UpdaterCore CheckForUpdate...

      10/17/13 09:48:25:186 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | CheckForUpdates completed successfully.

      10/17/13 09:48:25:186 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | **************************************************

      10/17/13 09:48:25:186 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | Starting UpdaterCore DownloadUpdates...

      10/17/13 09:48:25:188 | [WARN] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | No new applicable Updates. Seems like all products are up-to-date.

      10/17/13 09:48:25:188 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | **************************************************

      10/17/13 09:48:25:189 |

       

      I was wondering if you had any advice on the next steps to resolve.

       

      Thanks,

       

      Evan