13 Replies Latest reply on Apr 1, 2014 6:43 PM by JEROMESTEINER

    Why does my Elements 12 ask me to enter Program Key after the product has been used and registered

    JEROMESTEINER

      I have had Elememts 12 for several months ... when I bought it ...I downloaded the program and registered it ... now ... every once in a while the program asks me to enter the Key number as if I never registered it ... also sometimes I get a message about my 30 day trial ...

        • 2. Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered
          A.T. Romano Level 7

          John

           

          Why are you suggesting Photoshop Elements instead of Premiere Elements?

           

          ATR

          • 3. Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered
            John T Smith Adobe Community Professional & MVP

            Oops... 2nd link above says it is for both... below is correct link

             

            Select a topic, then click I STILL NEED HELP to start Premiere Elements chat

            -http://helpx.adobe.com/contact.html?product=premiere-elements

            • 4. Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered
              A.T. Romano Level 7

              JEROMESTEINER

               

              What is your program - Premiere Elements 12 or Photoshop Elements 12, and on what computer operating system is it running?

               

              What you describe happens, sometimes as you describe "every once in a while".

               

              How long has this been happening since you installed the program?

               

              I am not sure if there is a reason. The answer is to click on License this Product instead of Continue Trial on the dialog that you are getting.

              And, then under License this Product, give the information requested, serial number, Adobe ID and password (whatever it asks for).

               

              This has happened to me a few times after the program installation and eventually stopped happening - my events were on the Premiere Elements 12 side of things.

               

              If you cannot get into the program after you get one of those messages and the License this Product route does not work, then that is a problem for Adobe Chat.

               

              ATR

              • 5. Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered
                the_wine_snob Level 9

                Jeromesteiner,

                 

                A couple of additional quick questions about your computer, along with the answers to ATR's questions, please:

                 

                1. Are you networked, and using Mapped Drives?
                2. Is your My Documents folder on your C:\ drive (for Windows)?
                3. Where is your Premiere Elements (if that is the correct program) installed, i.e. the C:\ drive, or elsewhere?

                 

                Good luck,

                 

                Hunt

                • 6. Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered
                  JEROMESTEINER Level 1

                  I am not networked

                  yes my Documents folder is on my c drive

                  the program is on the c drive ..

                   

                  Thanks

                   

                  Date: Tue, 1 Apr 2014 12:47:00 -0700

                  From: forums_noreply@adobe.com

                  To: debjenrob@hotmail.com

                  Subject: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered

                   

                   

                   

                   

                   

                   

                        

                             

                             

                             

                      Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered

                   

                   

                      created by Bill Hunt in Premiere Elements - View the full discussion

                   

                   

                   

                  Jeromesteiner,

                  A couple of additional quick questions about your computer, along with the answers to ATR's questions, please:

                  Are you networked, and using Mapped Drives?Is your My Documents folder on your C:\ drive (for Windows)?Where is your Premiere Elements (if that is the correct program) installed, i.e. the C:\ drive, or elsewhere? Good luck,

                  Hunt

                   

                   

                   

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                  • 7. Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered
                    JEROMESTEINER Level 1

                    Photo Shop element 12  on Win 8

                    yes ... it does not happen every time

                    no problem for several months ... then suddenly started

                     

                    Thanks

                     

                    Date: Tue, 1 Apr 2014 10:55:42 -0700

                    From: forums_noreply@adobe.com

                    To: debjenrob@hotmail.com

                    Subject: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered

                     

                     

                     

                     

                     

                     

                          

                               

                               

                               

                        Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered

                     

                     

                        created by A.T. Romano in Premiere Elements - View the full discussion

                     

                     

                     

                    JEROMESTEINER

                    What is your program - Premiere Elements 12 or Photoshop Elements 12, and on what computer operating system is it running?

                    What you describe happens, sometimes as you describe "every once in a while".

                    How long has this been happening since you installed the program?

                    I am not sure if there is a reason. The answer is to click on License this Product instead of Continue Trial on the dialog that you are getting.

                    And, then under License this Product, give the information requested, serial number, Adobe ID and password (whatever it asks for).

                    This has happened to me a few times after the program installation and eventually stopped happening - my events were on the Premiere Elements 12 side of things.

                    If you cannot get into the program after you get one of those messages and the License this Product route does not work, then that is a problem for Adobe Chat.

                    ATR

                     

                     

                     

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                    • 8. Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered
                      JEROMESTEINER Level 1

                      you gave me something to think about .... checked my dick ... I have Photoshop Elements 12 not Premier ... the disk come with a trial version of Premier.... maybe I downloaded the trial version also .... I never really looked to see if the prompt was for Elements 12 or the Premier version ... I did not want the Premier version ...

                       

                      Thanks 

                       

                      Date: Tue, 1 Apr 2014 10:48:23 -0700

                      From: forums_noreply@adobe.com

                      To: debjenrob@hotmail.com

                      Subject: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered

                       

                       

                       

                       

                       

                       

                            

                                 

                                 

                                 

                          Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered

                       

                       

                          created by A.T. Romano in Premiere Elements - View the full discussion

                       

                       

                       

                      John

                      Why are you suggesting Photoshop Elements instead of Premiere Elements?

                      ATR

                       

                       

                       

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                      • 9. Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered
                        John T Smith Adobe Community Professional & MVP

                        >have Photoshop Elements 12 not Premier ... the disk come with a trial version of Premier.... maybe I downloaded the trial version also .... I never really looked to see if the prompt was for Elements 12 or the Premier version ... I did not want the Premier version

                         

                        Well, paying attention to what the computer is asking you will go a long way to you asking in the right forum (which MAY be this one) so people can help

                         

                        IF you are being prompted by the Premeire Elements trial, and you don't want to pay for a licensed serial number, then simply uninstall the trial

                        • 10. Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered
                          JEROMESTEINER Level 1

                          thanks

                           

                          Date: Tue, 1 Apr 2014 14:05:49 -0700

                          From: forums_noreply@adobe.com

                          To: debjenrob@hotmail.com

                          Subject: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered

                           

                           

                           

                           

                           

                           

                                

                                     

                                     

                                     

                              Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered

                           

                           

                              created by John T Smith in Premiere Elements - View the full discussion

                           

                           

                           

                          >have Photoshop Elements 12 not Premier ... the disk come with a trial version of Premier.... maybe I downloaded the trial version also .... I never really looked to see if the prompt was for Elements 12 or the Premier version ... I did not want the Premier version

                          Well, paying attention to what the computer is asking you will go a long way to you asking in the right forum (which MAY be this one) so people can help

                          IF you are being prompted by the Premeire Elements trial, and you don't want to pay for a licensed serial number, then simply uninstall the trial

                           

                           

                           

                               Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6262453#6262453

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                          • 11. Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered
                            JEROMESTEINER Level 1

                            I did not download the trial version of Premier .... I will wait until the next time the message comes up .... as someone wrote ... maybe it will go away .... after all the message suddenly appeared ...

                             

                            Date: Tue, 1 Apr 2014 14:05:49 -0700

                            From: forums_noreply@adobe.com

                            To: debjenrob@hotmail.com

                            Subject: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered

                             

                             

                             

                             

                             

                             

                                  

                                       

                                       

                                       

                                Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered

                             

                             

                                created by John T Smith in Premiere Elements - View the full discussion

                             

                             

                             

                            >have Photoshop Elements 12 not Premier ... the disk come with a trial version of Premier.... maybe I downloaded the trial version also .... I never really looked to see if the prompt was for Elements 12 or the Premier version ... I did not want the Premier version

                            Well, paying attention to what the computer is asking you will go a long way to you asking in the right forum (which MAY be this one) so people can help

                            IF you are being prompted by the Premeire Elements trial, and you don't want to pay for a licensed serial number, then simply uninstall the trial

                             

                             

                             

                                 Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6262453#6262453

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                            • 12. Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered
                              A.T. Romano Level 7

                              JEROMESTEINER

                               

                              I am trying to get through all your recent replies to go back to your post numbered 8.

                               

                              1. Go to Control Panel/Programs and determine if you have Premiere Elements 12 and Photoshop Elements 12 installed.

                               

                              2. When you have gotten the try out dialog, what program is mentioned in the dialogs - Premiere Elements 12 or Photoshop Elements 12?

                               

                              3. The fundamental question is what did you purchase

                              a Photoshop Elements 12

                              b. Premiere Elements 12

                              c. Photoshop Elements 12 and Premiere Elements 12

                              From what you wrote it sounds like Photoshop Elements 12. Premiere Elements 12 seems to have come along as a tryout.

                               

                              4. If Premiere Elements 12 is a tryout, after 30 days from first install of it, you should not be able to use it without a purchased serial number specific for Premiere Elements 12.

                               

                              5. If you have no interest in Premiere Elements 12 tryout, uninstall it if it is installed. If it is not installed, then it is not the cause of your trial messages. But, I offer you this thought. Are these really License This Product/Continue Trial messages or are they really promotional dialogs (ads) put on your computer by Adobe who knows you have Photoshop Elements 12 and are trying to get you interested in Premiere Elements as well?

                               

                              Please review and consider.

                               

                              Thanks.

                               

                              ATR

                               

                              Add On...All my encountered with tryout pop ups have been as described and restricted to purchase Photoshop Elements 12 and Premiere Elements 12 purchased as bundle.

                              • 13. Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered
                                JEROMESTEINER Level 1

                                I purchased Elements 12 not the Premier addition .... the disk Elements 12 comes with a trial version of Premier ... I did not install the 30 day trial version .... maybe t is Adobe trying to sell me the Premier addition ... I will pay more attention the next time the message comes up ... after reading some of the posts, I think that is what is happening ... I will have to wait ... someone wrote that they had the same problem and after a while, the message stopped appearing .... as I indicated .... I will look more carefully the next time I see the message...

                                 

                                Thanks again

                                 

                                Date: Tue, 1 Apr 2014 16:22:01 -0700

                                From: forums_noreply@adobe.com

                                To: debjenrob@hotmail.com

                                Subject: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered

                                 

                                 

                                 

                                 

                                 

                                 

                                      

                                           

                                           

                                           

                                    Re: Why does my Elements 12 ask me to enter Program Key after the product has been used and registered

                                 

                                 

                                    created by A.T. Romano in Premiere Elements - View the full discussion

                                 

                                 

                                 

                                JEROMESTEINER

                                I am trying to get through all your recent replies to go back to your post numbered 8.

                                1. Go to Control Panel/Programs and determine if you have Premiere Elements 12 and Photoshop Elements 12 installed.

                                2. When you have gotten the try out dialog, what program is mentioned in the dialogs - Premiere Elements 12 or Photoshop Elements 12?

                                3. The fundamental question is what did you purchase

                                a Photoshop Elements 12

                                b. Premiere Elements 12

                                c. Photoshop Elements 12 and Premiere Elements 12

                                From what you wrote it sounds like Photoshop Elements 12. Premiere Elements 12 seems to have come along as a tryout.

                                4. If Premiere Elements 12 is a tryout, after 30 days from first install of it, you should not be able to use it without a purchased serial number specific for Premiere Elements 12.

                                5. If you have no interest in Premiere Elements 12 tryout, uninstall it if it is installed. If it is not installed, then it is not the cause of your trial messages. But, I offer you this thought. Are these really License This Product/Continue Trial messages or are they really promotional dialogs (ads) put on your computer by Adobe who knows you have Photoshop Elements 12 and are trying to get you interested in Premiere Elements as well?

                                Please review and consider.

                                Thanks.

                                ATR

                                Add On...All my encountered with tryout pop ups have been as described and restricted to purchase Photoshop Elements 12 and Premiere Elements 12 purchased as bundle.

                                 

                                 

                                 

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