My old computer died due to a faulty power cord/port issue... I can't power it up to deactivate my Adobe Acrobat directly from that computer. I need it on my new computer and I have the serial number. How do I do this without accessing the old computer? Thanks for any help.
Is that a Cloud version, or a standalone version that you bought outside the Cloud?
Either way, Adobe's license allows 2 activations per program
For other questions, http://forums.adobe.com/community/acrobat
Chat at the next link may also help
Hi Susan U,
Welcome to Adobe Forum,
When you install it on the third computer or for the third time & when you to activate it, if it installed & activated already twice, there will be an option of deactivating it from the previous computers, please click on that.
Next it will allow you to activate on your new machine,
Now you can go back to your first computer, log out & log back in of Desktopp CC App, launch any product, if there is any product to buy, in that prompt there will be an option to " license the software", please click on that & sign in.
It will reactivate the CC on the first machine.
You have already deactivated it from one machine, hence you can activate it on third computer.