Premiere pro cc and after effects cc, downloaded from the CC desktop app, and automatically updated(??).
Windows7, CPU i7 2700k,16gb of ram, amd radeon hd 7970 3gb, 1ssd 240gb, 1hd 1tb
I just updated amd drivers today in the hope to solve my problems..
As i said i just installed this apps, and they crash at start...
I took a small vid to show what happen when i try to start the apps, download here:
I previous had the trial version of premiere pro cc and it was working fine. i had also After effect cs6 installed and fully working. (last time i used aecs6 i was playing around with composition with raytracing on[using images as environments] and it was working good.)
Due to this premiere cc --> aecs6 i wasn't able to use the dynamic link.......
so i decided to buy the cc and i disinstalled all and installed from the cc app premiere and ae and from that time i cannot anymore open them.
sorry for the confusion im trying to put many info than i can.
I suggest that you uninstall the applications again, then run the Adobe Cleaner application. It removes all the very small Adobe files that don't go away when you uninstall. Then install them again.
I'm sorry, but I don't have a link to get the Adobe Cleaner application. I hope someone else has it for you.
hi dave, thanks for ur help.
I run AdobeCleaner app and i deleted all files, then i downloaded again cc app from adobe site, and started downloading premiere e ae. after installation, nothing changed. premiere still crashing without any error, ae with raytracing problem..
edit: i tryed to install photoshop cc too, same behaviour, after i open it, it crash suddenly. PLEASE im not able to create anything!! xD
It sounds like you either missed something or have some incompatible software installed. Have you searched your boot drive for any crash logs?
I solved formatting the partition and reinstalling windows and all drivers. now the apps are working good, of course the AE error about raytracing is because i have an ATI and not a NVIDIA supported card.
Anyway i can finally start creating.
thx for the support and sorry for wasting ur time!
RVX thats hardly a solution. Wiping your whole computer isn't always an option for everyone and is the most extreme way to correct a software issue.