1 Reply Latest reply: Apr 10, 2014 9:48 AM by Etac2 RSS

    Errors when try to start RoboSource Control 3.1

    Etac2 Community Member
    Etac2 Apr 1, 2014 1:17 PM

      I was just issued a new desktop PC (Windows 7 SP1, 64 bit) at work. I have had to reload all of my software including AdobeTCS 3.5. 

       

      • After installing TCS 3.5, Adobe RoboSource Control 3.1 is a separate folder under the main Adobe folder (Program FIles (x86) > Adobe > Adobe RoboSource Control 3.1).  So it should be "installed."
      • I have also downloaded the RoboSource 64 bit fix and copied it into the Adobe RoboSource Control 3.1 folder (renaming the original version of the file). 
      • Note that RoboSource Control Server is installed on a separate server machine.

       

      When I click RSO3Explore.exe to start the app, I first get a message that the Publisher cannot be verified (I select Run), and then I get the message that "RSO3 Explorer Component has stopped Working" and then "RSO3 Middle Tier Server Component has stopped Working".  I am forced to close the program.

       

      • In Task Manager > Processes, I have 2 instances of  "RSO3MiddleTierService.exe *32" running.
      • In Task Manager > Services, I have no instance of  "RSO3MiddleTierService.exe *32" running.
      • When I run services.msc, I see no instance of any RoboHelp service running.

       

      I don't know what's wrong..... has anyone else  using RoboSource Control seen this problem?

       

      Thanks!