Please specify the OS you are using?
You may try to follow the steps below:
1.Close the Creative Cloud application.
2.Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
3.Delete the opm.db file.
4.Launch Creative Cloud.
Let us know if that helps,
Gurleen, that worked just fine with a couple of refinements, I had o go into the task manager and turn a couple of processes off before I could delete.
Thanks for your help,
Just finished another 2 hour session on phone with Support and they finally found the issue :-)
For some reason there was a time mismatch in log files (~/Library/Logs/amt3log) when opened in Console and the current OS time/clock set automatically by my timezone.
Somehow the supporter managed to align the time so it was right in both the OS and logs (not sure how but running some terminal commands etc.)
So everything seems to work now and I am a happy Adobe user again :-)
I'm having the same problem as Joe and every time I delete that file and then launch the creative cloud it puts it right back where it was. Can you please help me?
If you are a Windows user please see this link for help with this issue. You are no longer signed into your Creative Cloud applications
Let me know if you are still having the issue
Ive tried all of them and it still doesn't let me sign in