2 Replies Latest reply on Apr 6, 2014 11:28 PM by imty

    instaling cloud


      i am beingasked to connect to the nternet hen I try to run the exe file to install Adobe. I am already connected to the internet. wha can I do

        • 1. Re: instaling cloud
          Rajashree Bhattacharya Adobe Employee

          Hi imty,


          Welcome to Adobe Forum,


          Solution #1


          Check the 'hosts" file for adobe entries. if you could see adobe entries there follow the below mentioned steps.


          1. Go to the 'Hosts' file location.

          WIN : C:\Windows\System32\drivers\etc

          MAC: Go to finder menu on the top  > go to folders > type '/etc', hit return.


          2. move the hosts file to the desktop.



          3. Open it.

          WIN: open it with notepad.

          MAC: double click it.


          4. Delete all the adobe entries, as they are blocking your machine to connect to Adobe Activation Server.


          5. Move it back to '/etc' folder.


          Solution # 2


          1. Check if you are working under any sort of firewall (system/network) / proxy.


          2. Disable firewall /  proxy.



          Solution #3 (Should work)


          Go for deployment : http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.


          Hope it works





          • 2. Re: instaling cloud
            imty Level 1

            hello, thanks fo replying. I had to wipe my  had drive.  hw can i reinstall

            the Adode