2 Replies Latest reply on Apr 6, 2014 11:28 PM by imty

    instaling cloud

    imty

      i am beingasked to connect to the nternet hen I try to run the exe file to install Adobe. I am already connected to the internet. wha can I do

        • 1. Re: instaling cloud
          Rajashree Bhattacharya Adobe Employee

          Hi imty,

           

          Welcome to Adobe Forum,

           

          Solution #1

           

          Check the 'hosts" file for adobe entries. if you could see adobe entries there follow the below mentioned steps.

           

          1. Go to the 'Hosts' file location.

          WIN : C:\Windows\System32\drivers\etc

          MAC: Go to finder menu on the top  > go to folders > type '/etc', hit return.

           

          2. move the hosts file to the desktop.

           

           

          3. Open it.

          WIN: open it with notepad.

          MAC: double click it.

           

          4. Delete all the adobe entries, as they are blocking your machine to connect to Adobe Activation Server.

           

          5. Move it back to '/etc' folder.

           

          Solution # 2

           

          1. Check if you are working under any sort of firewall (system/network) / proxy.

           

          2. Disable firewall /  proxy.

           

           

          Solution #3 (Should work)

           

          Go for deployment : http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.

           

          Hope it works

           

          Regards

           

          Rajshree

          • 2. Re: instaling cloud
            imty Level 1

            hello, thanks fo replying. I had to wipe my  had drive.  hw can i reinstall

            the Adode

            thanks