From October, 2013 until today April 2, 2014, I could not get Photoshop Elements 12 to open to the Full Editor although there was no problem using its Elements Organizer 12. In October 2013 Photoshop Elements 12 installed and was used for a few weeks before the problem suddenly presented.The problem was confined to one particular desktop Windows 7 Professional SP1 64 bit computer. Interestingly, the purchased serial could be installed on other computers with no Full Editor opening problems. Many other versions of Premiere Elements and Photoshop Elements on the same computer were unaffected by this problem. By the book and not by the book troubleshooting schemes were used to find and correct the problem. None were found from then until now.
The other day a Premiere Elements 12 users posted in the Adobe Premiere Elements Forum about not being able to open to the Premiere Elements Editor.
http://forums.adobe.com/thread/1440836?tstart=0
GautamBahl (Adobe Staff) posted a troubleshooting suggestion for that Premiere Elements 12 user. Always in the hunt to solve my Photoshop Elements 12 issue, I tried the suggestion. I was stunned to find that the suggestion for the Premiere Elements 12 Editor issue worked for my Photoshop Elements 12 Editor issue. The solution targeted renaming two folders, SLStore and SLCache. From the follow up information from GautamBahl, I learned that these two folders are involved in activation which I suspected was the problem but could never target.
In Windows 7, 8, or 8.1 64 bit, the SLStore and SLCache Folders can be found
Local Disc C
Program Data
Adobe
and in the Adobe is the SLStore Folder which is renamed SLStoreOLD
Local Disc C
Program Files (x85)
Common Files
Adobe
and in the Adobe Folder is the SLCache Folder which is renamed SLCacheOLD
Many thanks to GautamBahl (Adobe Staff) for making the observation of problem, picking up on the solution, and for sharing it with all of us.
ATR
