Photoshop Elements is not part of the Cloud
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Thank you, but still trying. The links you provided took me back where I started.
Wow! You must be a really fast speed reader to go through all of those links, and what is inside those links, in only 4 minutes
I don't have any other ideas... maybe someone the Photoshop Elements forum will be able to help... as I said, that program is not in the Cloud
Welcome to Adobe Forum,
Did you purchase it at a Best Buy physical location or from Best Buy online?
At least with a physical location purchase, Best Buy has to scan a barcode on the packaging and transmit that to Adobe to indicate someone has purchased the particular box. If BB didn’t scan the package or BB hasn’t transmitted the data yet, or Adobe hasn’t received it for some reason, then the redemption code won’t work. It is possible that you just need to wait for a Best-Buy-to-Adobe transmission to complete.
You might also want to return to the Best Buy store, with your box and receipt and make sure they scan it for activation.
There nothing anyone here can do about it, and probably nothing Adobe can do, either. The BB-scan process is to prevent someone from stealing the software and not purchasing it so Adobe shouldn’t just do something based on your insisting you’ve purchased a product since anyone who had stolen a box could also insist the same thing. Best Buy really needs to transmit the data to Adobe and Adobe needs to be able to see it.
If you purchased the product from an online Best Buy website, then I’m not sure what happens, but perhaps the same thing, where someone could scan a barcode before packing the PSE into a shipping box.
The redemption code should be inside an inner box with the install media, not on the outside of the box. The outside of the box had a barcode to scan at the register at Best Buy which activated the redemption code at Adobe.You have to enter the redemption code at an Adobe webpage to get serial number at http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#pr oductboxorprepaidcard
Hi, No not a speedreader - I had "previously" been to all those links. And
perhaps I clicked the incorrect link somewhere - I do not have Cloud. Thank
In a message dated 4/2/2014 8:26:25 P.M. Pacific Daylight Time,
Re: Photoshop Elements 12
created by John T Smith (http://forums.adobe.com/people/JohnTSmith)
in Adobe Creative Cloud - View the full discussion
Hi Rajshree - Thanks for your generous explanation. Best Buy never Scanned
anything, nor helped me though any registration process - and the
"redemption" code was somewhere else other than what the box said, but found it.
Then a "chat" with an Adobe representative got me though swimmingly. He was
terrific and patient. All is well and thank you so much!
In a message dated 4/2/2014 11:52:00 P.M. Pacific Daylight Time,
Re: Photoshop Elements 12
created by Rajshree (http://forums.adobe.com/people/Rajshree) in Adobe
Creative Cloud - View the full discussion