I've just installed Premiere Elements 12.1 and am trying to play around with the features in the software. But I'm facing this issue whenever I attempting to download themes, graphics or text:
If it matters, my PC specs:
- Windowns 7 Pro
- Service Pack 1
Assuming you're properly logged into the program and you have an always-on internet connection, you may have just tried to download when the site was down.
Give it another try -- ideally, at a non-peak internet usage time.
BTW, are you just downloading one template, or are you trying to download the entire set in one sitting?