3 Replies Latest reply on Apr 5, 2014 9:02 PM by pwillener

    Issue installing distribution from Adobe Flash Player 120.0.77

    ypal77

      I received your distribution then tried MSI & EXE packages to install it in a large amount of computers in my company. Tested in a computer then the install completed shows in control panel the right version 12.0.0.77.

      When testing to the web site http://helpx.adobe.com/flash-player.html I'm informed that Flash is not installed in my computer.

      Issue is that I cannot open a file in acrobat using Flash technology. File is issued by IATA and containing TACT information for 2014.

      On the same computer, if I install Flash Player from Adobe web site (downlod center) this fix my issue. Platform is Windows 7 SP1 in French IE9

       

      Thanks in advance

      Yves

        • 1. Re: Issue installing distribution from Adobe Flash Player 120.0.77
          pwillener Level 8

          What files do you have in

          • C:\WINDOWS\system32\Macromed\Flash ?
          • C:\WINDOWS\syswow64\Macromed\Flash ?

           

          Can you post the contents of the FlashInstall.log files in the above folders?  (Not everything, just the last install.)

          • 2. Re: Issue installing distribution from Adobe Flash Player 120.0.77
            ypal77 Level 1

            Hi Pat

            As I’m not having to many machines to test I had to re-image the computer issued.

            Please see attached the log file.

            I can see with a new install based on the same image (I use lmagex to clone my machines) the issue is now fixed when installing the same MSI distribution file.

            Only point is the error message I can identify on top install process (Log file). I don’t know if there is normal but Flash is detected and able to open web sites with Flash technology.

             

            2014-4-1+14-45-28.722 1226 1062

            =O====== M/12.0.0.77 2014-04-01+14-45-26.912 ========

            0000 00000010 "C:\windows\TEMP\InstallAX_12_0_0_77.exe" -install -msi

            0001 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0002 00000020 C:\windows\system32\FlashPlayerCPLApp.cpl

            0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0004 00000013 C:\windows\system32\Macromed\Flash\Flash32_12_0_0_77.ocx

            0005 00000015 C:\windows\system32\Macromed\Flash\FlashUtil32_12_0_0_77_ActiveX.exe

            0006 00000016 C:\windows\system32\Macromed\Flash\FlashUtil32_12_0_0_77_ActiveX.dll

            0007 00000023 C:\windows\system32\Macromed\Flash\activex.vch

            0008 00000019 C:\windows\system32\FlashPlayerCPLApp.cpl

            0009 00001024 C:\windows\system32\FlashPlayerCPLApp.cpl 183

            0010 00001024 C:\windows\system32\FlashPlayerApp.exe 183

            0011 00000021 C:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

            0012 00001106

            0013 00001106

            0014 00001024 C:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

            0015 00000012

            =X====== M/12.0.0.77 2014-04-01+14-45-32.014 ========

             

            Thanks for your mail

             

             

            De : Pat Willener forums_noreply@adobe.com

            Envoyé : vendredi 4 avril 2014 11:38

            À : Yves Palmas

            Objet : Issue installing distribution from Adobe Flash Player 120.0.77

             

            Re: Issue installing distribution from Adobe Flash Player 120.0.77

            created by Pat Willener<http://forums.adobe.com/people/pwillener> in Installing Flash Player - View the full discussion<http://forums.adobe.com/message/6270912#6270912

            • 3. Re: Issue installing distribution from Adobe Flash Player 120.0.77
              pwillener Level 8

              I see that there is an error for C:\windows\system32\FlashPlayerCPLApp.cpl and C:\windows\system32\FlashPlayerApp.exe

               

              You need to perform a clean install on computers showing these symptoms: http://forums.adobe.com/thread/928315