4 Replies Latest reply on Apr 8, 2014 7:57 AM by Williecole

    Billing Question?


      I have a credit card on file and get billed every month. When I opened CS6 yesterday, it asked me if I wanted to continue the 30 day trial. Why?

        • 1. Re: Billing Question?
          Arnaud Mélon Adobe Employee

          Hello Williecole,


          Please follow the instructions below


          Solution 1: Deactivate, and then relaunch and license one of your CS6 products.


          Important:  Connect to the Internet to perform the steps below. Select one of the following products when requested to launch a CS6 Suite product: Photoshop, After Effects, Adobe Premiere Pro, InDesign, Flash Professional, Illustrator, or Dreamweaver.

          1. Download the Adobe Application Manager installer for your operating system.
            Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
            Mac OS: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
          2. Run the executable or DMG file and install Adobe Application Manager.
          3. Launch a CS6 Suite product.
          4. Choose Help > Deactivate.
          5. Follow the onscreen instructions to Deactivate the product.
          6. Close the product.
          7. Launch a CS6 Suite product.
          8. Click Accept in the EULA dialog to continue.
          9. Sign in with your Adobe ID.
          10. Once the product finishes launching, close the product.
          11. Relaunch the product.
          12. Click License This Software.
          13. Sign in with your Creative Cloud Adobe ID.
          14. Launch the desired product.


          Solution 2: Use Adobe Update Manager to update your CS6 products.


          1. Launch the Adobe Application Manager from the shortcut or alias.
            : Choose Start > All Programs > Adobe Application Manager
            Mac OS: Choose Applications > Adobe Application Manager
          2. In the Adobe Application Manager, click Updates in the upper left to select it.
          3. Click the Update All button located in the lower right.
          4. After installing all available product updates, complete steps 3-14 from Solution 1.


          Is the issue has been resolved? Please let us know.


          Thank you.



          • 2. Re: Billing Question?
            Williecole Level 1



            Did not work. There was no "Deactivate" option in help after opening CS6.

            Please help. Every time I open CS6 it asks me if I want to continue trial.

            This is regally done automatically to my credit card. I've paid for this service

            and use it everyday for my business. It scares me if I'm on a job with a client

            and cant get through to CS6.



            Willie Cole

            • 3. Re: Billing Question?
              Arnaud Mélon Adobe Employee

              Hello Williecole,


              I am sincerely sorry to hear that.


              Could you please try the follow step and let me know how it goes :


              Clean up cached user login information.


              1. Close the Creative Cloud application.
              2. Navigate to the OOBE folder.
                Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
                Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
              3. Delete the opm.db file.
              4. Launch Creative Cloud.


              Thank you.




              • 4. Re: Billing Question?
                Williecole Level 1

                Hi Arnaud


                Sorry for being a little computer incompetent but I still don't understand what to do. You'd have to

                really spell it out for me. BTW, what would happen if I just signed up again and put my credit card

                information in? It could just be a billing question.


                Thanks again for your patience.