1 Reply Latest reply on Apr 3, 2014 7:55 AM by Steve Grisetti

    premiere element 12 crashes when I move clips between video 1 and 2

    audriereed

      here are the problem details, has anyone else experienced this problem and is there a solution. I've logged off and rebooted many times today, to no avail. I've removed the clips where it crashed and this has made no difference either.

       

      Problem signature:

        Problem Event Name:          APPCRASH

        Application Name:          Adobe Premiere Elements.exe

        Application Version:          12.0.0.0

        Application Timestamp:          52251824

        Fault Module Name:          VideoFrame.dll

        Fault Module Version:          6.0.0.0

        Fault Module Timestamp:          52250bed

        Exception Code:          c0000005

        Exception Offset:          0000000000034d4e

        OS Version:          6.1.7601.2.1.0.256.48

        Locale ID:          2057

        Additional Information 1:          c345

        Additional Information 2:          c34502d913f9405b032cbdce49bceb98

        Additional Information 3:          357d

        Additional Information 4:          357dac850a21271f9dea47546ae70357

        • 1. Re: premiere element 12 crashes when I move clips between video 1 and 2
          Steve Grisetti Adobe Community Professional

          What operating system are you using? What processor does your computer have, how much RAM do you have and how much free, clean space is on your hard drive? When did you last run Disk Cleanup and Disk Defragmenter?

           

          Have you ensured that you have the latest version of Quicktime from Apple.com?

           

          What model of camcorder is your video coming from and what format and resolution is it?

           

          When you add the video to your timeline in Expert view, is there a yellow orange line along the top of the timeline, above your clips? This would indicate a mismatch between the program's project settings and your video specs?