5 Replies Latest reply on Apr 8, 2014 2:13 PM by David__B

    I accidently ordered two subscriptions!

    Dancing Sky

      How am I able to cancel one subscription, without having to pay 50% of the remaining balance for the one year?  I accidently ordered two plans.

       

      Here's what happened:  my plan was going to run out, so I canceled it, it was just about the end of the year.  That was fine ...

       

      But then I decided I wanted to continue it, so I went in and started over, a new subscription. When I opened Illustrator, I have a message saying that something is wrong in my billling.

       

      When I look at my account, it's showing TWO active subscriptions for Illustrator.

       

      I am hard of hearing, and can NOT talk on the phone to the CS repts, as the foreign accent, with my bad hearing, does NOT work.

       

      What do I do ???  I certainly don't want to pay twice!

       

      Thanks ahead of time ...