31 Replies Latest reply: Apr 4, 2014 3:52 PM by S9359338 RSS

    Adobe XI

    S9359338

      I did a trial of Adobe XI and when I decided that it did little for me I found it very difficult to uninstall. remove.

      When it finally was removed I could not open PDF files it had downloaded and could not reinstall the free dobe Reader even though PDF files came with a free install request it would not download the free version  or open PDF files. I assume this was punative as the XI was very hard to uninstall and seemed to have some of the characteristics of a Porn Site from years ago...

       

      What should I do to recover PDF files the XI version installed and get another PDF file reader that will work for me, Preferably NOT Adobe..

      Thanks

      Charles Severs

      [email address removed]

        • 1. Re: Adobe XI
          Test Screen Name MVP

          There is no punitive aspect. Just something not working.

           

          What exactly happens when you try to install Adobe Reader XI?

          • 2. Re: Adobe XI
            ~graffiti ACP/MVPs

            S9359338 wrote:

            even though PDF files came with a free install request

            Can't help but to think that this sounds a little fishy...

            • 3. Re: Adobe XI
              S9359338 Community Member

              After I , finally, seem to have gotten XI uninstalled I could not open PDF 

              files I had downloaded with XI even though I had not deleted the free Adobe

              Reader. Then I got PDF files attached to an email that gave me a message

              (You  cant download this PDF file  without Adobe Reader please CLICK HERE to 

              download free Adobe Reader. I clicked and it would not download. Later I

              went to  Adobe.com and tried to download the free reader and it would not

              download  again..

               

              What is fishy and I will explain??

               

               

              In a message dated 4/3/2014 5:59:25 P.M. Central Daylight Time, 

              forums_noreply@adobe.com writes:

               

              Re:  Adobe XI

              created by ~graffiti (http://forums.adobe.com/people/~graffiti)  in 

              Adobe Reader - View the full  discussion

              (http://forums.adobe.com/message/6270033#6270033)

              • 4. Re: Adobe XI
                S9359338 Community Member

                It worked fine but wouldn't go away when I attempted to uninstall it and 

                took several attempts to uninstall and kept POPPING UP and offering for me to

                subscribe and I saw little benefit for my use.. Then the real trouble

                began and  STILL PERSISTS

                Charles Severs

                 

                 

                In a message dated 4/3/2014 5:58:08 P.M. Central Daylight Time, 

                forums_noreply@adobe.com writes:

                 

                Re:  Adobe XI

                created by Test Screen  Name

                (http://forums.adobe.com/people/TestScreenName)  in Adobe Reader - View the full  discussion

                (http://forums.adobe.com/message/6269997#6269997)

                • 5. Re: Adobe XI
                  ~graffiti ACP/MVPs

                  Can you download and use the full installer from http://get.adobe.com/reader/enterprise/ ?

                   

                  If not, what exactly happens when you try?

                  • 6. Re: Adobe XI
                    ~graffiti ACP/MVPs

                    Assuming you are on Windows andthe above doesn't work, try running the cleaner tool for Acrobat and Reader from:

                     

                    http://labs.adobe.com/downloads/acrobatcleaner.html

                     

                    then run the latest installer from

                     

                    http://get.adobe.com/reader/enterprise/

                    • 7. Re: Adobe XI
                      pwillener ACP/MVPs

                      Start by telling us your operating system, and if you are trying to open PDFs in a browser, what browser?

                      • 8. Re: Adobe XI
                        S9359338 Community Member

                        I use a PC with Windows XP  and use AOL version 9.7 and ATT to  connect to

                        the internet with Internet explorer. Apparently the IE is a special  version

                        for AOL and not exactly the Same as the regular  IE

                        I had no problem until I downloaded Adobe XI . I did not remove the Free 

                        Adobe but assume it was modified and upgraded to XI and all got removed  

                        when XI was uninstalled or deleted.  but the free Adobe wont download

                         

                        Thanks for trying

                        Charles Severs

                         

                         

                        In a message dated 4/3/2014 11:20:10 P.M. Central Daylight Time, 

                        forums_noreply@adobe.com writes:

                         

                        Start by telling us your operating system, and if you are trying to open 

                        PDFs in a browser, what  browser?

                        • 9. Re: Adobe XI
                          S9359338 Community Member

                          The uninstaller would not download as I already hd it on computer. I tried 

                          replacing it and it would not do that either.

                          It showed an icon quite similar to Version XI  and I was fearful to 

                          re-download XI but tried and it wouldn't do it..

                           

                          I, then, tried downloading the Adobe reader and it did not download either 

                          and I got a message that I had already downloaded it and tried rewriting it

                          and  it did not work..

                           

                          Maybe I have a download problem with the computer.

                          I dont seem to be able to read anything previously downloaded in PDF from 

                          the Adobe XI

                          Charles Severs

                          • 10. Re: Adobe XI
                            ~graffiti ACP/MVPs

                            You can't even download the acrobat cleaner tool I linked to?

                            • 11. Re: Adobe XI
                              Test Screen Name MVP

                              I think maybe there is a problem with how you uninstall things. How do you do that?

                              • 12. Re: Adobe XI
                                S9359338 Community Member

                                I used the uninstall program that was the most recent. version. When that 

                                did not seem to work I found it on the program manager and clicked on remove

                                programs. It usually does a good job and does not remove any files that

                                are  shared.. I was doing well with the basic Ado be reader and should have

                                not  installed anything for that purpose. anyway..

                                 

                                I would  think anything downloaded by Adobe XI  should be  readable by any

                                other PDF reader. I did not remove the basic reader but it would  not work

                                after XI was removed and I was unable to reload it either

                                Charles Severs

                                • 13. Re: Adobe XI
                                  ~graffiti ACP/MVPs

                                  So have you tried downloading and running the Acrobat Cleaner tool like I recommended? If so, what exactly happened?

                                   

                                  I'm sorry if you mentioned that you have or have not but honestly, I'm having a tough time following you.

                                  • 14. Re: Adobe XI
                                    S9359338 Community Member

                                    I clicked on the hyperlink and nothing downloaded. I copied the address and

                                    pasted it into my brouser and nothing downloaded. I got a message that I

                                    had  already downloaded it did i want to overwrite it and I clicked on YES

                                    and  nothing downloaded. I am sorry to be unclear in my descriptions I am

                                    trying to  be as clear as possible. I admit to being a little aged for the

                                    computer age.I  appreciate your assistance. The website did have several cleaners

                                    mentioned and  i selected the one for Windows that had the latest date of

                                    publication and for a  32 bit processor which is what my Win XP uses. There

                                    were other choices but none  seemed to be more appropriate..

                                    Charles

                                     

                                     

                                    In a message dated 4/4/2014 3:33:16 P.M. Central Daylight Time, 

                                    forums_noreply@adobe.com writes:

                                     

                                    Re:  Adobe XI

                                    created by ~graffiti (http://forums.adobe.com/people/~graffiti)  in 

                                    Adobe Reader - View the full  discussion

                                    (http://forums.adobe.com/message/6272635#6272635)

                                    • 15. Re: Adobe XI
                                      ~graffiti ACP/MVPs

                                      Have you looked in your downloads folder to see if the cleaner installer is in there?

                                       

                                      Edit: Download folder or whatever folder that files from the internet get downloaded to.

                                      • 16. Re: Adobe XI
                                        Test Screen Name MVP

                                        I was asking you how you ORIGINALLY uninstalled Acrobat Pro (or tried to), before you were told about the cleaner utility. Sorry I wasn't clear. I am asking because I wonder if how you tried to uninstall set you up for all of these problems.

                                        • 17. Re: Adobe XI
                                          S9359338 Community Member

                                          That website offers to sell Adobe XI and McAfee virus scan. it does mention

                                          Free but it is a "Free Trial" and that is where my problem started with a

                                          free  trial to XI. It is almost like a virus that wont go away. I was

                                          fearful to do  anything on that site..

                                          Charles

                                           

                                           

                                          In a message dated 4/3/2014 6:16:58 P.M. Central Daylight Time, 

                                          forums_noreply@adobe.com writes:

                                           

                                          Can you download the full installer from

                                          http://get.adobe.com/reader/enterprise/ ?

                                          • 18. Re: Adobe XI
                                            S9359338 Community Member

                                            yes and I tried to overwrite it and it would not start a download. I 

                                            deleted the file and went back to the website and it offered to download the 

                                            cleaner and still would not start. I clicked where it said  "If it does not 

                                            start click here" and it would not start a download. It is not in my download 

                                            folder at this point but was there

                                            Charles

                                             

                                             

                                            In a message dated 4/4/2014 3:59:54 P.M. Central Daylight Time, 

                                            forums_noreply@adobe.com writes:

                                             

                                            Have you looked in your downloads folder to see if the cleaner installer is

                                            in there?

                                            • 19. Re: Adobe XI
                                              ~graffiti ACP/MVPs

                                              Are you sure you went to the link I posted for the Acrobat cleaner tool? I see nowhere that it even offers Reader or McCaffee so you must be talking about something else.

                                               

                                              The only place that does that is on the main Reader download site.

                                               

                                              Also you keep saying "Adobe XI" which is part of what is confusing me since you seem to be referring to two different products (Reader and the Acrobat free trial).

                                              • 20. Re: Adobe XI
                                                S9359338 Community Member

                                                Originally   first thing

                                                I went to Programs manager and found Adobe XI and clicked on Remove and hit

                                                ENTER and it seemed to be removed.

                                                Then I was asked if I really wanted to remove it and I clicked YES

                                                I went to the programs icons and the icon was still there and it popped up 

                                                again and asked if I didn't wish to purchase and I answered NO . I thought

                                                it  was ok but had a few pop ups where I was asked about subscribing to XI

                                                and ,  then, got a download of a PDF file and it would not download as it

                                                said I had no  reader for PDF downloads and offered a Free Adobe reader and I

                                                clicked YES but  it would not download.

                                                Then I realized I could not read a PD file that had been sent concerning 

                                                IRS filing (a 1099 form)  nd realized I could not bring it up for  reading 

                                                so I assumed XI had loaded and modified my original reader and  went to

                                                Adobe.com for a download of the Free version   etc..

                                                 

                                                 

                                                Charles Severs

                                                • 21. Re: Adobe XI
                                                  Test Screen Name MVP

                                                  I agree with ~graffiti that part of the problem may be that you aren't using the right names for things. You just talk about Adobe XI all the time. There are two things with names similar to that, and you seem to have had both of them, but reading back over your messages I can't figure out which one you had when.

                                                   

                                                  So the way you went to uninstall might have been right and might have been wrong. Are you able to tell us using the RIGHT program names what you did and are doing? I think we need to make a point of getting you to give the right names whenever you say Adobe XI, otherwise we could be sending you in completely the wrong direction.

                                                  • 22. Re: Adobe XI
                                                    ~graffiti ACP/MVPs

                                                    Ok but it doesn't sound like you have done anything I've asked. You need to use the cleaner to remove all traces of Acrobat and Reader then re-download and install Reader.

                                                     

                                                    From my earlier post:

                                                     

                                                    try running the cleaner tool for Acrobat and Reader from:

                                                     

                                                    http://labs.adobe.com/downloads/acrobatcleaner.html

                                                     

                                                    then run the latest installer from

                                                     

                                                    http://get.adobe.com/reader/enterprise/

                                                     

                                                    Do what I am recommending above before you do anything else. Come back and let us know exactly what happens (write it down if you have to).

                                                     

                                                    Thanks.

                                                    • 23. Re: Adobe XI
                                                      S9359338 Community Member

                                                      http://labs.adobe.com/downloads/acrobatcleaner.html

                                                      I just did it again and tried to download it when I clicked on  download

                                                      the computer flicked momentarily to an agreement page when I attempted  to

                                                      overwrite and try again, It is possible something attempted to download 

                                                      without a progress bar or ask to SAVE or RUN.// I did click on Save before it 

                                                      asked if I wanted to overwrite but never was asked to RUN and it seemed to not

                                                      be downloading anything as it was too quick and there was no progress bar

                                                      Charles

                                                      • 24. Re: Adobe XI
                                                        S9359338 Community Member

                                                        I can see why. Adobe has a raft of products . I believe my original was 

                                                        Adobe reader. They seem to want to use Icons and not English  for their 

                                                        titles. I can see how I would cause confusion. I did not intend to refer to any 

                                                        Adobe products except the uninstaller, Adobe Reader, and Adobe Pro which

                                                        seems  to be called Adobe XI and seems to have a different icon as well.

                                                        Graffiti has given it a real "College try" and I appreciate it

                                                        Charles

                                                         

                                                         

                                                        In a message dated 4/4/2014 4:42:28 P.M. Central Daylight Time, 

                                                        forums_noreply@adobe.com writes:

                                                         

                                                        I agree with ~graffiti that part of the problem may be that you aren't 

                                                        using the right names for things. You just talk about Adobe XI all the time. 

                                                        There are two things with names similar to that, and you seem to have had

                                                        both  of them, but reading back over your messages I can't figure out which one

                                                        you  had when.

                                                        • 25. Re: Adobe XI
                                                          ~graffiti ACP/MVPs

                                                          and it seemed to not

                                                          be downloading anything as it was too quick and there was no progress bar

                                                          Charles

                                                           

                                                          It may have seemd that way but it's a very small download. It downloads for me faster that I can track. You need to find out where it was downloaded to (as I also mentioned earlier), double click it to decompress the enclosed file then double-click the .exe file. Then follow the instructions.

                                                          • 26. Re: Adobe XI
                                                            ~graffiti ACP/MVPs

                                                            If you don't know where it went, search your computer for a file called acrobat_ittools_cleaner_p2_061713.zip

                                                            • 27. Re: Adobe XI
                                                              S9359338 Community Member

                                                              I did find it and it may be working. . There ws never any note that it had 

                                                              downloaded or to FINISH or anything. If that was the problem I would think

                                                              my  download file would be full of downloads. It did seem to execute and may

                                                              be  operable.. I was just able to download the basic reader and an windows

                                                              installer  seemed to install and a progress bar worked. This is the first

                                                              time clicking on  the compacted version did anything etc.

                                                               

                                                              You may be a genius guiding the blind as this has gotten to be ridiculous. 

                                                              I did exactly the same thing as previously , and, at least, 10 times

                                                              Thanks

                                                              Hope this is not premature

                                                              Charles Severs

                                                               

                                                               

                                                              In a message dated 4/4/2014 4:55:55 P.M. Central Daylight Time, 

                                                              forums_noreply@adobe.com writes:

                                                               

                                                              Re:  Adobe XI

                                                              created by ~graffiti (http://forums.adobe.com/people/~graffiti)  in 

                                                              Adobe Reader - View the full  discussion

                                                              (http://forums.adobe.com/message/6272887#6272887)

                                                              • 28. Re: Adobe XI
                                                                ~graffiti ACP/MVPs

                                                                Well let it finish up then go to programs and try opening Reader. Then, try opening a pdf.

                                                                • 29. Re: Adobe XI
                                                                  S9359338 Community Member

                                                                  I believe you were right. The file was compressed and I never got it to 

                                                                  decompress and work. Will see if it didn't work. Seems to have acted normally 

                                                                  just now.

                                                                  Charles Severs   and thanks again,, even if it isnt working. I  know you

                                                                  are exasperated with this and surprised you "stayed the course" this  long..

                                                                   

                                                                   

                                                                   

                                                                  In a message dated 4/4/2014 5:02:52 P.M. Central Daylight Time, 

                                                                  forums_noreply@adobe.com writes:

                                                                   

                                                                  Re:  Adobe XI

                                                                  created by ~graffiti (http://forums.adobe.com/people/~graffiti)  in 

                                                                  Adobe Reader - View the full  discussion

                                                                  (http://forums.adobe.com/message/6272889#6272889)

                                                                  • 30. Re: Adobe XI
                                                                    ~graffiti ACP/MVPs

                                                                    S9359338 wrote:

                                                                     

                                                                     

                                                                    You may be a genius guiding the blind as this has gotten to be ridiculous. 

                                                                    Not a genius but I'm in support and training so guiding the blind is my specialty.

                                                                    • 31. Re: Adobe XI
                                                                      S9359338 Community Member

                                                                      Will do and thanks

                                                                       

                                                                       

                                                                      In a message dated 4/4/2014 5:15:08 P.M. Central Daylight Time, 

                                                                      forums_noreply@adobe.com writes:

                                                                       

                                                                      Re:  Adobe XI

                                                                      created by ~graffiti (http://forums.adobe.com/people/~graffiti)  in 

                                                                      Adobe Reader - View the full  discussion

                                                                      (http://forums.adobe.com/message/6273000#6273000)