Adobe XI

After I , finally, seem to have gotten XI uninstalled I could not open PDF 

files I had downloaded with XI even though I had not deleted the free Adobe

Reader. Then I got PDF files attached to an email that gave me a message

(You  cant download this PDF file  without Adobe Reader please CLICK HERE to 

download free Adobe Reader. I clicked and it would not download. Later I

went to  Adobe.com and tried to download the free reader and it would not

download  again..

What is fishy and I will explain??

In a message dated 4/3/2014 5:59:25 P.M. Central Daylight Time, 

forums_noreply@adobe.com writes:

Re:  Adobe XI

created by ~graffiti (http://forums.adobe.com/people/~graffiti)  in 

Adobe Reader - View the full  discussion

(http://forums.adobe.com/message/6270033#6270033)

It worked fine but wouldn't go away when I attempted to uninstall it and 

took several attempts to uninstall and kept POPPING UP and offering for me to

subscribe and I saw little benefit for my use.. Then the real trouble

began and  STILL PERSISTS

Charles Severs

In a message dated 4/3/2014 5:58:08 P.M. Central Daylight Time, 

forums_noreply@adobe.com writes:

Re:  Adobe XI

created by Test Screen  Name

(http://forums.adobe.com/people/TestScreenName)  in Adobe Reader - View the full  discussion

(http://forums.adobe.com/message/6269997#6269997)

I use a PC with Windows XP  and use AOL version 9.7 and ATT to  connect to

the internet with Internet explorer. Apparently the IE is a special  version

for AOL and not exactly the Same as the regular  IE

I had no problem until I downloaded Adobe XI . I did not remove the Free 

Adobe but assume it was modified and upgraded to XI and all got removed  

when XI was uninstalled or deleted.  but the free Adobe wont download

Thanks for trying

Charles Severs

In a message dated 4/3/2014 11:20:10 P.M. Central Daylight Time, 

forums_noreply@adobe.com writes:

Start by telling us your operating system, and if you are trying to open 

PDFs in a browser, what  browser?

The uninstaller would not download as I already hd it on computer. I tried 

replacing it and it would not do that either.

It showed an icon quite similar to Version XI  and I was fearful to 

re-download XI but tried and it wouldn't do it..

I, then, tried downloading the Adobe reader and it did not download either 

and I got a message that I had already downloaded it and tried rewriting it

and  it did not work..

Maybe I have a download problem with the computer.

I dont seem to be able to read anything previously downloaded in PDF from 

the Adobe XI

Charles Severs

I used the uninstall program that was the most recent. version. When that 

did not seem to work I found it on the program manager and clicked on remove

programs. It usually does a good job and does not remove any files that

are  shared.. I was doing well with the basic Ado be reader and should have

not  installed anything for that purpose. anyway..

I would  think anything downloaded by Adobe XI  should be  readable by any

other PDF reader. I did not remove the basic reader but it would  not work

after XI was removed and I was unable to reload it either

Charles Severs

I clicked on the hyperlink and nothing downloaded. I copied the address and

pasted it into my brouser and nothing downloaded. I got a message that I

had  already downloaded it did i want to overwrite it and I clicked on YES

and  nothing downloaded. I am sorry to be unclear in my descriptions I am

trying to  be as clear as possible. I admit to being a little aged for the

computer age.I  appreciate your assistance. The website did have several cleaners

mentioned and  i selected the one for Windows that had the latest date of

publication and for a  32 bit processor which is what my Win XP uses. There

were other choices but none  seemed to be more appropriate..

Charles

In a message dated 4/4/2014 3:33:16 P.M. Central Daylight Time, 

forums_noreply@adobe.com writes:

Re:  Adobe XI

created by ~graffiti (http://forums.adobe.com/people/~graffiti)  in 

Adobe Reader - View the full  discussion

(http://forums.adobe.com/message/6272635#6272635)

That website offers to sell Adobe XI and McAfee virus scan. it does mention

Free but it is a "Free Trial" and that is where my problem started with a

free  trial to XI. It is almost like a virus that wont go away. I was

fearful to do  anything on that site..

Charles

In a message dated 4/3/2014 6:16:58 P.M. Central Daylight Time, 

forums_noreply@adobe.com writes:

Can you download the full installer from

http://get.adobe.com/reader/enterprise/ ?

yes and I tried to overwrite it and it would not start a download. I 

deleted the file and went back to the website and it offered to download the 

cleaner and still would not start. I clicked where it said  "If it does not 

start click here" and it would not start a download. It is not in my download 

folder at this point but was there

Charles

In a message dated 4/4/2014 3:59:54 P.M. Central Daylight Time, 

forums_noreply@adobe.com writes:

Have you looked in your downloads folder to see if the cleaner installer is

in there?

Originally   first thing

I went to Programs manager and found Adobe XI and clicked on Remove and hit

ENTER and it seemed to be removed.

Then I was asked if I really wanted to remove it and I clicked YES

I went to the programs icons and the icon was still there and it popped up 

again and asked if I didn't wish to purchase and I answered NO . I thought

it  was ok but had a few pop ups where I was asked about subscribing to XI

and ,  then, got a download of a PDF file and it would not download as it

said I had no  reader for PDF downloads and offered a Free Adobe reader and I

clicked YES but  it would not download.

Then I realized I could not read a PD file that had been sent concerning 

IRS filing (a 1099 form)  nd realized I could not bring it up for  reading 

so I assumed XI had loaded and modified my original reader and  went to

Adobe.com for a download of the Free version   etc..

Charles Severs

http://labs.adobe.com/downloads/acrobatcleaner.html

I just did it again and tried to download it when I clicked on  download

the computer flicked momentarily to an agreement page when I attempted  to

overwrite and try again, It is possible something attempted to download 

without a progress bar or ask to SAVE or RUN.// I did click on Save before it 

asked if I wanted to overwrite but never was asked to RUN and it seemed to not

be downloading anything as it was too quick and there was no progress bar

Charles

I can see why. Adobe has a raft of products . I believe my original was 

Adobe reader. They seem to want to use Icons and not English  for their 

titles. I can see how I would cause confusion. I did not intend to refer to any 

Adobe products except the uninstaller, Adobe Reader, and Adobe Pro which

seems  to be called Adobe XI and seems to have a different icon as well.

Graffiti has given it a real "College try" and I appreciate it

Charles

In a message dated 4/4/2014 4:42:28 P.M. Central Daylight Time, 

forums_noreply@adobe.com writes:

I agree with ~graffiti that part of the problem may be that you aren't 

using the right names for things. You just talk about Adobe XI all the time. 

There are two things with names similar to that, and you seem to have had

both  of them, but reading back over your messages I can't figure out which one

you  had when.

I did find it and it may be working. . There ws never any note that it had 

downloaded or to FINISH or anything. If that was the problem I would think

my  download file would be full of downloads. It did seem to execute and may

be  operable.. I was just able to download the basic reader and an windows

installer  seemed to install and a progress bar worked. This is the first

time clicking on  the compacted version did anything etc.

You may be a genius guiding the blind as this has gotten to be ridiculous. 

I did exactly the same thing as previously , and, at least, 10 times

Thanks

Hope this is not premature

Charles Severs

In a message dated 4/4/2014 4:55:55 P.M. Central Daylight Time, 

forums_noreply@adobe.com writes:

Re:  Adobe XI

created by ~graffiti (http://forums.adobe.com/people/~graffiti)  in 

Adobe Reader - View the full  discussion

(http://forums.adobe.com/message/6272887#6272887)

I believe you were right. The file was compressed and I never got it to 

decompress and work. Will see if it didn't work. Seems to have acted normally 

just now.

Charles Severs   and thanks again,, even if it isnt working. I  know you

are exasperated with this and surprised you "stayed the course" this  long..

In a message dated 4/4/2014 5:02:52 P.M. Central Daylight Time, 

forums_noreply@adobe.com writes:

Re:  Adobe XI

created by ~graffiti (http://forums.adobe.com/people/~graffiti)  in 

Adobe Reader - View the full  discussion

(http://forums.adobe.com/message/6272889#6272889)

Will do and thanks

In a message dated 4/4/2014 5:15:08 P.M. Central Daylight Time, 

forums_noreply@adobe.com writes:

Re:  Adobe XI

created by ~graffiti (http://forums.adobe.com/people/~graffiti)  in 

Adobe Reader - View the full  discussion

(http://forums.adobe.com/message/6273000#6273000)