2 Replies Latest reply on Apr 4, 2014 12:02 AM by Rajashree Bhattacharya

    Just bought CC, but can't use it

    etab78

      Hi,

      I just subscribe to Adobe Creative Cloud, but can't use it because the trial apps I downloaded before and the new ones are asking me for a serial Number. I followed the instructions to get that serial number, but it happens that my subscription doesn't show in the list of my purchases (as if I never bought it).

      The transaction number is 25657522624.

       

      Thank you!

        • 1. Re: Just bought CC, but can't use it
          John T Smith Adobe Community Professional & MVP

          http://forums.adobe.com/community/download_install_setup/creative_cloud_faq

          -has a link about why you are prompted to enter a serial number

          • 2. Re: Just bought CC, but can't use it
            Rajashree Bhattacharya Adobe Employee

            Hi etab78,

             

            Welcome to Adobe Forum,

             

            Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.

            So you need to login with your Adobe ID and password to activate the cloud membership.

            Log out & log back in of the CC Desktop App.

             

            In case it is not signing in successfully please try the following:

             

            I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:

             

               Windows:

               In windows 7 navigate to following location:

                 /windows/system32/drivers/etc

               1. look out for "Hosts" file

               2. Open it with notepad

               3. Check if you have any entry for Adobe

               4. Remove the entries and try again launching any product from CC

             

               On Windows XP navigate to following location:

               \windows\system32\drivers\etc

               1. look out for "Hosts" file

               2. Open it with notepad

               3. Check if you have any entry for Adobe

               4. Remove the entries and try again launching any product from CC

             

               Mac:

               1. Please click on "Go" and navigate to /private/etc

               2. Open "hosts" file and check out for any entries for Adobe.com

               3. Remove the entries and save the file

               4.  try again launching any product from CC

            You can refer :

            Welcome to Adobe Forum,

             

            Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.

            So you need to login with your Adobe ID and password to activate the cloud membership.

            Log out & log back in of the CC Desktop App.

             

            In case it is not signing in successfully please try the following:

             

            I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:

             

               Windows:

               In windows 7 navigate to following location:

                 /windows/system32/drivers/etc

               1. look out for "Hosts" file

               2. Open it with notepad

               3. Check if you have any entry for Adobe

               4. Remove the entries and try again launching any product from CC

             

               On Windows XP navigate to following location:

               \windows\system32\drivers\etc

               1. look out for "Hosts" file

               2. Open it with notepad

               3. Check if you have any entry for Adobe

               4. Remove the entries and try again launching any product from CC

             

               Mac:

               1. Please click on "Go" and navigate to /private/etc

               2. Open "hosts" file and check out for any entries for Adobe.com

               3. Remove the entries and save the file

               4.  try again launching any product from CC

            You can refer :

            http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

             

            http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.


            Please let us know if it worked.

             

            Regards,

             

            Rajshree