4 Replies Latest reply on Aug 8, 2018 12:37 AM by tcs2857

    E mail asking me to reset password

    phthalojohan Level 1

      Suddenly today I recieved an email on my adode ID e mail and my backup e mail with the following:


      Dear (my name),

       

        Click this link to reset your password.

      For security purposes, this link will expire 72 hours from the time it was sent. If you continue to have issues with your password, see Adobe ID FAQ for help.

      Thank you,
      The Adobe Team

       

      The e mail was from cs-auto@adobe.com, the front part of the link was https://adobeid.services.adobe.com.

       

      I had NOT reported my password lost (in fact I hadn't had to re-log in to CC on my computer for a while either):

       

      I totally didn't trust the letter to be legit (would have to be a total idiot TO trust it), although I did login to through the official adobe site and change my password there. I clicked the forgotten password link on the adobe account site there as a test though and the reset password e mail through THAT came from message@adobe.com instead, from the Adobe Creative Cloud team.

       

       

      Was wondering if the first e mail asking me to change my password was a fraud then?

        • 1. Re: E mail asking me to reset password
          Nicolas Ribot Adobe Employee

          Hi Phthalojohan,

           

          Thank you for bringing this up to our attention, we will investigate this with the responsible team.

           

          Resetting your password via the Adobe website was the right action to do.

           

          Regards

          Nicolas

          • 2. Re: E mail asking me to reset password
            tcs2857 Level 1

            I received a similar unsolicited email today.  Here is the content:

            Dear Tom Schultz,

             

            To reset your password, click this link.

            [link deleted by mod. This link is sensitive data allowing anyone to reset your password]

             

            Please note:

            For security purposes, this link will expire 72 hours from the time it was sent.

             

            If you cannot access this link, copy and paste the entire URL into your browser.

             

            The Adobe Team

             

            Copyright 2018 Adobe Systems Incorporated. All rights reserved.

            Adobe Systems Incorporated. All rights reserved. 345 Park Avenue, San Jose, CA 95110 USA

            • 3. Re: E mail asking me to reset password
              Abambo Adobe Community Professional

              There may be the possibility that someone is using an Adobe id similar than yours and is trying to log in but it does not work, so that one asks the password reset.

               

              You should do 2 things to be on the safe side:

              • modify your password
              • enable the 2 step verification.