1 Reply Latest reply on Apr 4, 2014 9:11 AM by John T Smith

    Error messages in Illustrator CC


      I am getting two error messages in Illustrator CC as follows: (I am trying to create a new document using NEW command under File)

      The file "print.ai" is an unknown format and cannot be opened.

      after clicking to clear the dialogue box the normal create a document dialogue box opens, if I then click ok I get:

      Can't create a new Illustration. The command was canceled.


      has anyone had similar messages and know of any fixes for this please?

      many thanks