1 Reply Latest reply on Apr 7, 2014 6:33 PM by StarJockey

    Applications don't show on CC drop down menu

    rgal Level 1

      After using CC for a while, suddenly available applications don't show on the drop-down menu on an iMac; I can run the apps but they perform inconsistently, sometimes crashing, sometimes the cursor behaves erratcly or don't allow to create pdf files. I've tried reinstalling CC, reassigning the CC seat, but nothing seems to work. Any suggestions?

        • 1. Re: Applications don't show on CC drop down menu
          StarJockey Level 1

          This worked for me.

           

          Step 1:

          Open Finder application.Click on Go>Go to Folder.

          Type /library and press return key.

          Then navigate to Application support/Adobe folder.


          Right click on Adobe folder and select 'Get info'.

          Under Sharing and permissions, click on Lock icon and enter

          Administrator user name and password.Click on symbol, select Admini

          strators and click on Add, then give 'Read and Write' permissions to Administrators.

          Click on symbol again, select current logged in user name and click

          on Add, then give 'Read and Write' permissions to Administrators.

          Give 'Read and Write' permissions to Everyone, System, Admin, users.

          Then click on Gear icon and select the option 'Apply to Enclosed items'.


          Step 2:

          Open Finder application.Click on Go>Go to Folder.

          Type ~/library and press return key.

          Then navigate to Application support/Adobe folder.

          Please give full permission as mentioned above.


          Step 3:

          Open Finder application.Click on Go>Go to Folder>>Type /library and

          press return key>>navigate to Application support/Adobe folder folder.

          Locate the folder named AAMupdater and rename it to AAMupdaterold and

          OOBE to OOBEold.


          Step 4:

          Open Finder application.Click on Go>Go to Folder>>Type ~/library and

          press return key>>navigate to Application support/Adobe folder folder.

          Locate the folder named AAMupdater and rename it to AAMupdaterold and

          OOBE to OOBEold.


          Once you are done with the above steps, you can try launching the

          Creative Cloud desktop application.



          If you still face the same issue, please try the next steps.


          (These steps were not necessary for me.)


          Step 5:

          Click on the below link to download the cleaner tool.

          http://download.macromedia.com/pub/creativecloud/cleanertool/mac/AdobeCr

          eativeCloudCleanerTool.dmg


          Select the product as Creative Cloud and CS6, then select Creative Cloud

          desktop/Adobe application manager and select clean.



          Step 6:

          Once you are done with the above steps, login to

          https://creative.adobe.com/products/creative-cloud and try downloading

          the Creative Cloud desktop application.