1 Reply Latest reply on Apr 4, 2014 5:02 PM by John T Smith

    I got a[3572] DW 040 error in the install log. Creative cloud won't install.

    TFergus100

      I keep gettng an error code 50 when I tried to update the latest version creative cloud. When I checked the installation log, I found this: [3572] Error: DW 040: The product {893B44-0A1E-404B-8FE8-0A74509102A9} is not installed. Cannot proceed with the uninstall.

       

      Can anyone assist me with this issue? I tried to reinstall, but the program would not install. I also tried using the cleaning tool. That did not help. I was still in my trial period with the programs.

       

      Thank you.

       

      TFergus100