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1. Re: Illustrator CC stopped working
rhm Apr 5, 2014 12:42 PM (in response to ayuyu222)hi
unfortunatly i dont have an answer but i was hoping you wouldnt mind letting me know how long it took to down load cc on you computer? i have just got a new ima and in an hour its downloaded to 20%
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2. Re: Illustrator CC stopped working
ayuyu222 Apr 5, 2014 12:54 PM (in response to rhm)It took only about 20 minutes to download for me
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3. Re: Illustrator CC stopped working
Jacob Bugge Apr 5, 2014 1:49 PM (in response to ayuyu222)ayuyu,
Depending on the kind of failure, you may try this.
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
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4. Re: Illustrator CC stopped working
ayuyu222 Apr 5, 2014 6:03 PM (in response to Jacob Bugge)I had restarted repeatedly. I had tried restarting with shift pressed, but also tried control, alt, shift.
I had also updated drivers, eliminated unused HID devices, and updated my mouse and keyboard driver.
I tried moving the folder.
I did uninstall and reinstalled after running cleaner
Nothing worked. This is quite frustrating.
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5. Re: Illustrator CC stopped working
Jacob Bugge Apr 6, 2014 1:51 AM (in response to ayuyu222)ayuyu,
I hope one of our staff friends sees this soon.
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6. Re: Illustrator CC stopped working
ayuyu222 Apr 6, 2014 7:51 AM (in response to Jacob Bugge)Thank you. Thank you for your suggestions.
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7. Re: Illustrator CC stopped working
Jacob Bugge Apr 6, 2014 8:27 AM (in response to ayuyu222)You are welcome, ayuyu.
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8. Re: Illustrator CC stopped working
ayuyu222 Apr 11, 2014 4:40 PM (in response to Jacob Bugge)Sadly no staff help here, and when I tried to call tech support, I was on hold for an extended period of time.
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9. Re: Illustrator CC stopped working
Jacob Bugge Apr 12, 2014 1:36 AM (in response to ayuyu222)ayuyu,
I will try to alert the first one turning up.
I have just found this, looking for the (general) Customer Care; I believe it works as a chat.


