4 Replies Latest reply on Apr 6, 2014 6:11 PM by Justiinnj

    Trying to Update After Effects CC 12.0 to 12.2 on Mac, update keeps failing


      I've recently downloaded the trial version of After Effects CC 12.0 to my Macbook (software: OS X 10.9.2). Upon trying to launch it, it continues to crash before it opens. I learned that Adobe has released an update to fix this issue on Mac. However, after trying to update After Effects through Creative Cloud, it keeps failing to update.


      I also tried to manually download the update, and then update After Effects CC from there, but it still continues to fail.


      Is there anywhere that I can submit my crash log so that this issue gets resolved? I would really like to try After Effects CC