4 Replies Latest reply on Apr 6, 2014 6:11 PM by Justiinnj

    Trying to Update After Effects CC 12.0 to 12.2 on Mac, update keeps failing

    Justiinnj

      I've recently downloaded the trial version of After Effects CC 12.0 to my Macbook (software: OS X 10.9.2). Upon trying to launch it, it continues to crash before it opens. I learned that Adobe has released an update to fix this issue on Mac. However, after trying to update After Effects through Creative Cloud, it keeps failing to update.

       

      I also tried to manually download the update, and then update After Effects CC from there, but it still continues to fail.

       

      Is there anywhere that I can submit my crash log so that this issue gets resolved? I would really like to try After Effects CC