7 Replies Latest reply on Apr 7, 2014 10:22 PM by Mike M

    Installing Flash Player


      The window that asks for a user name and password (as one of the steps when installing the Flash Player) wont accept my password even though I have reset it. Therefore blocking me from installing Flash Player.

        • 1. Re: Installing Flash Player
          pwillener Level 8

          That is the Administrator password for your computer.

          • 2. Re: Installing Flash Player
            Saskiabutcher Level 1

            Ok, thanks. Do you know a pathway through Adobe to change access/change the Administrator password?

            • 3. Re: Installing Flash Player
              Mike M Level 6

              Adobe cannot access or change your Operating System Administrator password. Only you can do that and only from the machine, locally.

              • 4. Re: Installing Flash Player
                Saskiabutcher Level 1

                No worries. How do I do that?

                • 5. Re: Installing Flash Player
                  Mike M Level 6

                  What OS?

                  • 6. Re: Installing Flash Player
                    Saskiabutcher Level 1

                    Mac OS X

                    • 7. Re: Installing Flash Player
                      Mike M Level 6

                      Change an Admin Password in Mac OS X Single User Mode

                      This is a multistep process but it’s easy to follow:

                      • First you need to enter Single User Mode. Reboot the Mac and hold down Command+S at boot to enter into the command line.
                      • You’ll see a note where Mac OS X tells you that you need to run two commands in order to make filesystem changes, this is necessary so let’s handle that first
                      • The first command checks the Mac OS X filesystem for errors and fixes them, it can take a few minutes to run:
                      • fsck -fy
                      • The next command mounts the root Mac OS X drive as writable, allowing you to make changes to the filesystem:
                      • mount -uw /
                      • After the filesystem is mounted, you can reset any users password using the following command:
                      • passwd username
                      • You’ll need to enter the new password twice to reset and confirm the changes

                      Note that a password will not be visibly typed when using the ‘passwd’ command, it looks as if nothing is being entered at all. That is standard practice in the command line world.

                      Changing Admin Password in OS X Lion, Mountain Lion, and later

                      For users with OS X 10.7.3 and later, including OS X 10.8+ Mountain Lion, there may need to be an additional step to load open directory. If you have issues with the above approach, try the following command sequence with newer versions of Mac OS X. Note the primary difference is using ‘launchctl’ between mounting the drive and changing the password:

                      #1 fsck -fy
                      #2 mount -uw /
                      #3 launchctl load /System/Library/LaunchDaemons/com.apple.opendirectoryd.plist
                      #4 passwd username

                      The password should now change as expected, where you can then reboot and use the admin user account as expected. Rebooting is possible through the command line by by typing:


                      Or by using the standard manual restart methods of keyboard shortcuts, shutdown, or holding down the power button. On the next boot the changed admin password will be usable as anticipated.

                      Don’t know the admin username? No problem
                      If you’re fixing someones machine and you don’t know the username to reset, just look in /Users with:

                      ls /Users/

                      Here you’ll see at least three items, .localized, Shared, and a username. The username is what you’ll want to change with the passwd command.

                      After the password is reset and confirmed, you can exit out of Single User Mode by typing exit or reboot. The Mac will now boot as usual and you’ll have access to the machine with the new password.

                      This is an easier and faster method than the approach taken for resetting lost passwords or using the Mac OS X boot DVD, because it’s changing an existing root users password rather than creating a new admin user account. Both work fine though, so you can use whatever method you’d like.

                      You can use the same approach to navigate around a sleep/wake lock screen, although you’ll obviously have to reboot the Mac meaning you will miss whatever is currently on the users desktop.