3 Replies Latest reply on Apr 6, 2014 8:28 PM by Carl Sun

    Only Fireworks recognised, can't install .zxp for Illustrator

    wöökie

      Brand new Mac, OS up to date. Clean, fresh install of CC, everything up to date. You'd expect things to 'just work' right?

       

      I've successfully installed a couple of old Fireworks extensions by just double-clicking them. I try the same with the Monotype Skyfonts extension, with the aim of having it available in Illustrator - no dice.

       

      I get the following…

      Screen Shot 2014-04-06 at 13.46.31.png

      … the relevant part of which seems to be 'recognizes at least one product which the extension supports'. My Extension manager window lists only Fireworks CS6 as available and no others (I have PS, IA & ID also installed, so would expect to see them, no?)

       

      A bit of a poke around on the forums here suggested using Extendscript to run bridge diagnostics and see if the paths are correct. They seem to be, although the path name and display name don't match it appears to be consistent.

       

      I'm now out of ideas. What next?

       

      Like I said, you'd expect a fresh install to just work, right?

       

      T.

       

      Full diagnostics below…

       

      Result: BridgeTalk Diagnostics

      ----------------------

       

                Info:

                          Name = estoolkit-4.0

                          Status = PUMPING

                          Group = cs

                          Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

                          Version = 2.0

                          Build = ES 4.5.5

                          Next serial number = 40

                          Logging: = OFF

                          Now = 13:52:08

       

                          Messages:

                                    Message Version = 2.05

                                    Authentication = ON

                                    Digest = ON

       

                Thread: estoolkit-4.0#thread

                          Avg. pump interval = 40ms

                          Last pump = 58ms ago

       

                          Ping: 7

       

                                    ECHO_REQUEST: ECHO_RESPONSE

                                              Timeout = undefined

                                              Handler = undefined

       

                                    STATUS: PUMPING

                                              Timeout = undefined

                                              Handler = undefined

       

                                    MAIN: MAIN

                                              Timeout = undefined

                                              Handler = installed

       

                                    LAUNCHED: LAUNCHED

                                              Timeout = undefined

                                              Handler = installed

       

                                    DIAGNOSTICS: DIAGNOSTICS

                                              Timeout = undefined

                                              Handler = installed

       

                                    INFO: INFO

                                              Timeout = undefined

                                              Handler = installed

       

                                    SETUPTIME: thread=0ms, left=29ms

                                              Timeout = undefined

                                              Handler = undefined

       

                Instances: 3

       

                          estoolkit-4.0#dbg:

       

                                              msg[13:52:07]: 00000035

                                                        @BT>Version = 2.05

                                                        Target = estoolkit-4.0#dbg

                                                        Sender = estoolkit-4.0#dbg

                                                        Sender-ID = localhost:mac981

                                                        Timeout = 13:52:08

                                                        Type = Ignore

                                                        Response-Request = Timeout

                                                        Headers = (no headers)

                                                        Timestamp = 13:52:07

                                                        Serial-Number = 35

                                                        Received = undefined

                                                        Result = undefined

                                                        Error = undefined

                                                        Body = (empty)

       

                                    Incoming: 1

       

                                    Outgoing: 0

       

                                    Handler: 9

                                              ExtendScript = for all messages

                                              Error = for only msg #25

                                              Error = for only msg #27

                                              Error = for only msg #31

                                              Result = for only msg #35

                                              Error = for only msg #35

                                              Timeout = for only msg #35

                                              Result = for only msg #37

                                              Error = for only msg #37

       

                          estoolkit-4.0#estk:

       

                                              msg[13:52:07]: 00000037

                                                        @BT>Version = 2.05

                                                        Target = estoolkit-4.0#estk

                                                        Sender = estoolkit-4.0#dbg

                                                        Sender-ID = localhost:mac981

                                                        Timeout = 14:02:07

                                                        Type = Debug

                                                        Response-Request = Result Error

                                                        Headers = (no headers)

                                                        Timestamp = 13:52:07

                                                        Serial-Number = 37

                                                        Received = undefined

                                                        Result = undefined

                                                        Error = undefined

       

                                                        Body: 107 bytes

                                                                  Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

       

                                    Incoming: 1

       

                                    Outgoing: 0

       

                                    Handler: 1

                                              ExtendScript = for all messages

       

                          estoolkit-4.0: (main)

       

                                    Incoming: 0

       

                                    Outgoing: 0

       

                                    Handler: 1

                                              ExtendScript = for all messages

       

                Targets: 9

                          Connector = PCD

       

                          Installed: 0

       

                          Running: 0

       

                                    fireworks-12.0:

                                              Group = cs

                                              Path = /Applications/Adobe Fireworks CS6/Adobe Fireworks CS6.app

                                              Display Name = Adobe Fireworks CS6

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = OFF

                                              BundleID = com.adobe.Fireworks

                                              Status = (not running)

                                              ExeName = Adobe Fireworks CS6.app

       

                                    ame-7.0:

                                              Group = cs

                                              Path = /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app

                                              Display Name = Adobe Media Encoder

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.ame.application

                                              Status = (not running)

                                              ExeName = Adobe Media Encoder CC.app

       

                                    bridge-6.064:

                                              Group = cs

                                              Path = /Applications/Adobe Bridge CC/Adobe Bridge CC.app

                                              Display Name = Bridge CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.bridge6

                                              Status = (not running)

                                              ExeName = Adobe Bridge CC.app

       

                                    estoolkit-4.0: PUMPING

                                              Group = cs

                                              Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

                                              Display Name = ExtendScript Toolkit CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              Status = PUMPING

       

                                              Info:

                                                        Group = cs

                                                        Version = 2.0

                                                        Build = ES 4.5.5

                                                        Next serial number = 46

                                                        Logging: = OFF

                                                        Now = 13:52:08

       

                                                        Messages:

                                                                  Message Version = 2.05

                                                                  Authentication = ON

                                                                  Digest = ON

       

                                              Thread: estoolkit-4.0#thread

                                                        Avg. pump interval = 40ms

                                                        Last pump = 260ms ago

       

                                                        Ping: 7

       

                                                                  ECHO_REQUEST: ECHO_RESPONSE

                                                                            Timeout = undefined

                                                                            Handler = undefined

       

                                                                  STATUS: PUMPING

                                                                            Timeout = undefined

                                                                            Handler = undefined

       

                                                                  MAIN: MAIN

                                                                            Timeout = undefined

                                                                            Handler = installed

       

                                                                  LAUNCHED: LAUNCHED

                                                                            Timeout = undefined

                                                                            Handler = installed

       

                                                                  DIAGNOSTICS: DIAGNOSTICS

                                                                            Timeout = undefined

                                                                            Handler = installed

       

                                                                  INFO: INFO

                                                                            Timeout = undefined

                                                                            Handler = installed

       

                                                                  SETUPTIME: thread=0ms, left=29ms

                                                                            Timeout = undefined

                                                                            Handler = undefined

                                              ExeName = ExtendScript Toolkit.app

       

                                    exman-6.0: IDLE

                                              Group = cs

                                              Path = /Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app

                                              Display Name = Adobe Extension Manager CS6

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = OFF

                                              BundleID = com.adobe.exman

                                              Status = IDLE

       

                                              Info:

                                                        Group = cs

                                                        Version = 2.0

                                                        Build = ES 3.92.104

                                                        Next serial number = 3

                                                        Logging: = OFF

                                                        Now = 13:52:10

       

                                                        Messages:

                                                                  Message Version = 2.05

                                                                  Authentication = ON

                                                                  Digest = ON

       

                                    exman-6.0: IDLE

       

                                              Thread: exman-6.0#thread

                                                        Avg. pump interval = 0ms

                                                        Last pump = 396809ms ago

       

                                                        Ping: 7

       

                                                                  ECHO_REQUEST: ECHO_RESPONSE

                                                                            Timeout = undefined

                                                                            Handler = undefined

       

                                                                  STATUS: IDLE

                                                                            Timeout = undefined

                                                                            Handler = undefined

       

                                                                  MAIN: MAIN

                                                                            Timeout = undefined

                                                                            Handler = installed

       

                                                                  LAUNCHED: LAUNCHED

                                                                            Timeout = undefined

                                                                            Handler = installed

       

                                                                  DIAGNOSTICS: DIAGNOSTICS

                                                                            Timeout = undefined

                                                                            Handler = installed

       

                                                                  INFO: INFO

                                                                            Timeout = undefined

                                                                            Handler = installed

       

                                                                  SETUPTIME: thread=0ms, left=1ms

                                                                            Timeout = undefined

                                                                            Handler = undefined

                                              ExeName = Adobe Extension Manager CS6.app

       

                                    illustrator-17.064: IDLE

                                              Group = cs

                                              Path = /Applications/Adobe Illustrator CC/Adobe Illustrator.app

                                              Display Name = Adobe Illustrator CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.illustrator

                                              Status = IDLE

       

                                              Info:

                                                        Group = cs

                                                        Version = 2.0

                                                        Build = ES 4.5.5

                                                        Next serial number = 7

                                                        Logging: = OFF

                                                        Now = 13:52:11

       

                                                        Messages:

                                                                  Message Version = 2.05

                                                                  Authentication = ON

                                                                  Digest = ON

       

                                    illustrator-17.064: IDLE

       

                                              Thread: illustrator-17.064#thread

                                                        Avg. pump interval = 3688ms

                                                        Last pump = 405ms ago

       

                                                        Ping: 7

       

                                                                  ECHO_REQUEST: ECHO_RESPONSE

                                                                            Timeout = undefined

                                                                            Handler = undefined

       

                                                                  STATUS: IDLE

                                                                            Timeout = undefined

                                                                            Handler = undefined

       

                                                                  MAIN: MAIN

                                                                            Timeout = undefined

                                                                            Handler = installed

       

                                                                  LAUNCHED: LAUNCHED

                                                                            Timeout = undefined

                                                                            Handler = installed

       

                                                                  DIAGNOSTICS: DIAGNOSTICS

                                                                            Timeout = undefined

                                                                            Handler = installed

       

                                                                  INFO: INFO

                                                                            Timeout = undefined

                                                                            Handler = installed

       

                                                                  SETUPTIME: thread=0ms, left=0ms

                                                                            Timeout = undefined

                                                                            Handler = undefined

                                              ExeName = Adobe Illustrator.app

       

                                    indesign-9.064:

                                              Group = cs

                                              Path = /Applications/Adobe InDesign CC/Adobe InDesign CC.app

                                              Display Name = Adobe InDesign CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.InDesign

                                              Status = (not running)

                                              ExeName = Adobe InDesign CC.app

       

                                    photoshop-70.032:

                                              Group = cs

                                              Path = /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app

                                              Display Name = Adobe Photoshop CC

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = ON

                                              BundleID = com.adobe.Photoshop

                                              Status = (not running)

                                              ExeName = Adobe Photoshop CC.app

       

                                    switchboard-3.064:

                                              Group = cs

                                              Path = /Applications/Adobe Bridge CC/Adobe Bridge CC.app/Contents/MacOS/SwitchBoard.app

                                              Display Name = SwitchBoard 3.0

                                              MsgAuthentication = ON

                                              MsgDigest = ON

                                              ESTK = OFF

                                              Status = (not running)

                                              ExeName = SwitchBoard.app

       

                          Installed: 6

       

                          Running: 3

       

                          Groups: 140

       

                                    cs3:

                                              acrobat-8.0

                                              aftereffects-8.0

                                              soundbooth-1.0

                                              bridge-2.0

                                              contribute-4.5

                                              devicecentral-1.0

                                              dreamweaver-9.0

                                              encore-3.0

                                              estoolkit-2.0

                                              fireworks-9.0

                                              flash-9.0

                                              illustrator-13.0

                                              indesign-5.0

                                              indesignserver-5.0

                                              incopy-5.0

                                              photoshop-10.0

                                              premiere-3.0

                                              premierepro-3.0

                                              stockphotos-1.5

                                              audition-3.0

       

                                    cs4:

                                              acrobat-9.0

                                              aftereffects-9.0

                                              soundbooth-2.0

                                              bridge-3.0

                                              contribute-5.0

                                              devicecentral-2.0

                                              dreamweaver-10.0

                                              encore-4.0

                                              estoolkit-3.0

                                              fireworks-10.0

                                              flash-10.0

                                              illustrator-14.0

                                              indesign-6.0

                                              indesignserver-6.0

                                              incopy-6.0

                                              photoshop-11.*

                                              premierepro-4.0

                                              audition-4.0

                                              ame-1.0

                                              exman-2.0

       

                                    cs5:

                                              acrobat-9.0

                                              aftereffects-10.0

                                              soundbooth-3.0

                                              bridge-4.0

                                              contribute-6.0

                                              devicecentral-3.0

                                              dreamweaver-11.0

                                              encore-5.0

                                              estoolkit-3.5

                                              fireworks-11.0

                                              flash-11.0

                                              illustrator-15.0

                                              indesign-7.0

                                              indesignserver-7.0

                                              incopy-7.0

                                              photoshop-12.*

                                              premierepro-5.0

                                              audition-5.0

                                              ame-2.0

                                              exman-3.0

                                              flashbuilder-4.0

                                              flashcatalyst-1.0

       

                                    ts1:

                                              captivate3-en_us

                                              captivate3-fr_fr

                                              captivate3-it_it

                                              captivate3-ja_jp

                                              captivate3-es_es

                                              captivate3-de_de

       

                                    ts2:

                                              captivate-4.0

       

                                    el2:

                                              captivate-5.0

       

                                    as1:

                                              acrobat-10.0

       

                                    ts3:

                                              robohelp-9.0

                                              framemaker-10.0

       

                                    cs55:

                                              aftereffects-10.5

                                              audition-4.0

                                              bridge-4.1

                                              contribute-6.1

                                              devicecentral-3.5

                                              dreamweaver-11.5

                                              encore-5.1

                                              estoolkit-3.6

                                              fireworks-11.1

                                              flash-11.5

                                              illustrator-15.1

                                              indesign-7.5

                                              indesignserver-7.5

                                              incopy-7.5

                                              photoshop-55.*

                                              premierepro-5.5

                                              ame-2.5

                                              exman-5.5

                                              flashbuilder-4.5

                                              flashcatalyst-1.5

                                              switchboard-2.0

       

                                    el25:

                                              captivate-5.5

       

                                    cs60:

                                              aftereffects-11.0

                                              audition-5.0

                                              bridge-5.*

                                              contribute-6.88

                                              devicecentral-4.0

                                              dreamweaver-12.0

                                              encore-6.0

                                              estoolkit-3.8

                                              fireworks-12.0

                                              flash-12.0

                                              illustrator-16.*

                                              indesign-8.0

                                              indesignserver-8.0

                                              incopy-8.0

                                              photoshop-60.*

                                              premierepro-6.0

                                              ame-6.0

                                              exman-6.0

                                              flashbuilder-4.52

                                              switchboard-2.0

                                              prelude-1.0

                                              speedgrade-6.0

       

                                    el60:

                                              captivate-60.*

       

                                    ts4:

                                              robohelp-10.0

                                              framemaker-11.0

       

                                    cs70:

                                              audition-6.0

                                              bridge-6.*

                                              dreamweaver-13.0

                                              encore-7.0

                                              fireworks-13.0

                                              flash-13.0

                                              illustrator-17.*

                                              indesign-9.*

                                              indesignserver-9.0

                                              incopy-9.*

                                              photoshop-70.*

                                              premierepro-7.0

                                              ame-7.0

                                              exman-7.0

                                              flashbuilder-5.0

                                              prelude-2.0

                                              estoolkit-4.0

                                              aftereffects-12.0

       

                                    el70:

                                              captivate-70.*

       

                                    cs70:

                                              switchboard-3.*

      ----------------------