My 2012 registered version of CS4 which crashed on my laptop (hard drive failure) Have downloaded CS4 from Adobe site as my media is scratched and the DVD drive will not read. Could not deactivate my p-roduct befoe it failed. Have used my adobe serial number (as recorded on My Adobe) but I get the red cross. Help! Merv the Swerve
You need to call Adobe to have them reset your license.
You need to call them or use live chat. We're just fellow users here.
But the serial number should be accepted as long as it's correct - and it must be since you registered it and it's listed there. Any activation issues would come up later.
Where did you find the installer? Are you sure it's the correct one (standalone vs. suite)? The Adobe site offers only current installers, but legacy versions can be downloaded here (scroll down): http://prodesigntools.com/tag/ddl