3 Replies Latest reply: Apr 16, 2014 4:48 AM by CWLMedia RSS

    Can no longer publish after latest Muse update (April 2nd 2014)

    CWLMedia Community Member
    CWLMedia Apr 7, 2014 5:03 PM

      Hi all,

       

      This issue is two-fold; the first is somewhat minor, but the second is concerning me greatly, particularly as my workload is picking up at the moment...

       

      Every time I attempt to publish (having created the site through Muse - as I find this easier, and I upgrade subsequently) I get a message telling me the BC site has changed and am given the option to "review" the changes or publish anyway. If I hit "review" it automatically skips the "merge" or don't merge screen and makes the choice to "merge" on my behalf (what If I don't want to merge?)... This happens EVERY time I attempt to publish the current site I'm working on.

       

      Sure, I've seen this message before and usually, it only pops up if there's been any changes on the BC side of things which is fair-do's, but this site hasn't actually been published yet - and I'll tell you why in a sec - but yet I'm still getting this message EVERY time I attempt to publish...?!

       

      The funny thing is, nothing on the BC side could've changed because it hasn't successfully published ONCE yet. This is due the second part of my problem where the publish pop-up (progress bar) hangs at aroun 66%, whenever it gets to any image file (regardless of size or format - yes, I've tried numerous varieties).

       

      So, in short, currently I cannot actually publish a site, and every time I attempt to, I'm told changes from the BC side of things need merging with the Muse side...

       

      Anyone got any ideas on what's happening here, if there's anything I can do or whether I can expect an update to fix these (I guess) bugs any time soon? I need to publish this particular site ASAP and have a new commission I'm starting this week too - I don't want to commit to delivering in a certain timeframe if my software won't actually let me publish!!!

       

      Any help would be much appreciated.

       

      Thanks.

        • 1. Re: Can no longer publish after latest Muse update (April 2nd 2014)
          CWLMedia Community Member
          CWLMedia Apr 15, 2014 3:05 PM (in response to CWLMedia)

          Hi all,

           

          So I see the team have been lacking in providing answers to many of the questions here on the forum over the past week - probably not helped by the forums all going down for maintenance for a few days...

           

          But it's been a week now and I STILL can't publish my websites so I'm starting to get a bit antsy - as are clients! This is kinda becoming a big problem for me now...

           

          Any chance someone could take a look at this issue and advise? I mean, this is a pretty big one since at the moment I can't actually do what the software's supposed to enable me to do! :P

           

          Any and all help is as always appreciated.

           

          Thanks.

          • 2. Re: Can no longer publish after latest Muse update (April 2nd 2014)
            Zak Williamson (Adobe) Employee Hosts
            Zak Williamson (Adobe) Apr 15, 2014 8:42 PM (in response to CWLMedia)

            What's the complete filename of a file the Publish hangs on?

             

            Is it hanging on the first flie to be uploaded, or have some files been successfully uploaded prior to the hang?

             

            What's the total number of files Muse reports it will be uploading?

             

            If you wait a full 60+ seconds at the point it's hung, does a dialog appear with a "Resume" button? If you click "Resume" does the Publish process proceed and upload additional files?

             

            The "BC site has changed" behavior is a side effect of the half completed publish. Once you've had a successful publish it will go away.

            • 3. Re: Can no longer publish after latest Muse update (April 2nd 2014)
              CWLMedia Community Member
              CWLMedia Apr 16, 2014 4:48 AM (in response to Zak Williamson (Adobe))

              Hi Zak, thanks for the reply.

               

              The filename is whatever is set to be the background fill of the site (I presume the desktop background fill, if mobile versions are set to be different). I've tried a number of different files, sizes and types/formats and the result is still the same, so as far as I can tell it's not the file itself causing the issue...

               

              It uploads all pages (desktop, tablet and phone versions), .css files and .html files, and even the favicon .ico file but then hangs on the first image file, which incidentally is the background fill image.

               

              The total number of files is said to be 154. It gets stuck on file number 24.

               

              Yes the "Resume" dialog appears and upon clicking it just attempts to continue from the hang at the first image file (apparently 66% of the way through).

               

              Re: the "BC site has changed" part - I thought as much but figured worth reporting.

               

               

               

              ... Incidentally, as I've written this reply, I left the "Resume" dialog open (ie neither clicking "resume" or "cancel" and just as I've finished typing it appears to have published the site successfully?!! (I must've left it for roughly 5 minutes)


              Bizarre behaviour... I'm not sure if this will repeat itself with other sites but I'm sure there's a bug here that needs looking at regardless...?!

               

              Any thoughts?