7 Replies Latest reply on Apr 11, 2014 1:46 AM by WBA70

    How can I stop this popup every time the computer starts up?

    WBA70

      Only recently this popup shows everytime the computer boots bar allowing every machine admin access which I do not want to do how can I stop this occuring.

      Even if I authenticate and everything is up to date if rebooted it comes up every time.

       

      I have to log on every machine every morning currently and authenticate its a nightmare, never used to happen.

       

      popup.png

        • 2. Re: How can I stop this popup every time the computer starts up?
          WBA70 Level 1

          Thanks but it doesn't

           

          Then end part of the discussion is probably the cause of the problem but so far ignored by Adobe.

           

          I am not trying to use Adobe login I know it is Apples authentication being requested by the Adobe application.

           

          The problem being even when it is authenticated after reboot it pops up every single time, even when no updates are needed.

           

          So each time a users starts up I have to log on and authenticate as admin

           

          Looks like some residual files are causing a permissions problem.

          • 4. Re: How can I stop this popup every time the computer starts up?
            WBA70 Level 1

            Thanks but irrelevent.

             

            Authenticating when a program needs to be installed is fine and has been fine for a year on CC doesn't need turning off!

             

            This has recently started after some updates and nothing is actually needing authentication in reality.

             

            ALL CC is up to date including the manager app yet this authentication POP up is happening on first boot or reboot.

             

            on 21+ Machines all of a sudden.....

             

            So boot MAC - Authentication POP up

             

            Enter admin info then reboot

             

            Authentication POP up enter admin details

             

            reboot

             

            Authentication POP up for ever and a day

            • 5. Re: How can I stop this popup every time the computer starts up?
              WBA70 Level 1

              This is probably the cause of the issue:

               

               

              As you can see, there are lots of crashes of a process called ExManEscalatedPrivilegeServer, whose crash reports tell me that its parent process is Creative Cloud Helper:

              Process:         ExManEscalatedPrivilegeServer [786]

              Path:            /Applications/Utilities/Adobe Creative Cloud/*/ExManEscalatedPrivilegeServer

              Identifier:      ExManEscalatedPrivilegeServer

              Version:         7.1.2.17 (7.1.2.17)

              Code Type:       X86-64 (Native)

              Parent Process:  Creative Cloud Helper [406]

               

              and also lots of repeated references to Adobe Extension Manager .mxi files in the folder /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/, which I'm guessing are components of InDesign replaced by the latest InDesign CC updater.

               

              I don't really know what any of this means, other than I see it happening every time I've opened Console after I've booted up and Creative Cloud requests my password, and repeated references to ExManEscalatedPrivilegeServer and old pieces of InDesign tucked away in the /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/ folder.

              • 6. Re: How can I stop this popup every time the computer starts up?
                WBA70 Level 1

                Follow up

                 

                OK so I mentioned it seems to be a problem with Indesgin and posted the crash log on machine boot up however maybe it also relates to After Effects and Flash?

                 

                New updates available now and how strange Adobe Indesign update is one that fails on all the machines

                 

                Screen Shot 2014-04-09 at 07.33.18.png

                 

                Screen Shot 2014-04-09 at 07.33.29.png

                 

                Indesign Error:

                 

                04/09/14 07:50:13:211 | [ERROR] |  | |  |  | DLMNative | | 12383 | UpdaterCore Progress returned error Code :U43M1D204

                04/09/14 07:50:13:211 | [ERROR] |  | |  |  | DLMNative | | 12383 | Download Updates Returned Error

                04/09/14 07:50:13:211 | [ERROR] | 631B5049-B108-464F-9C0B-9319C78BDC75 | |  |  | DLMNative | | 12383 | download updates returned statusCode:43, errorCode:204

                04/09/14 07:50:13:211 | [ERROR] | 631B5049-B108-464F-9C0B-9319C78BDC75 | |  |  | DLMNative | | 12383 | Invalid Download or Validation error

                 

                 

                 

                After Effects

                 

                04/09/14 07:51:56:250 | [ERROR] |  | |  |  | DLMNative | | 12064 | UpdaterCore Progress returned error Code :U43M1D204

                04/09/14 07:51:56:250 | [ERROR] |  | |  |  | DLMNative | | 12064 | Download Updates Returned Error

                04/09/14 07:51:56:250 | [ERROR] | B23D3362-A6BD-48B2-956A-B8E9A55ACE5B | |  |  | DLMNative | | 12064 | download updates returned statusCode:43, errorCode:204

                04/09/14 07:51:56:250 | [ERROR] | B23D3362-A6BD-48B2-956A-B8E9A55ACE5B | |  |  | DLMNative | | 12064 | Invalid Download or Validation error

                 

                 

                Flash

                 

                04/09/14 07:52:31:314 | [ERROR] |  | |  |  | DLMNative | | 12273 | UpdaterCore Progress returned error Code :U43M1D204

                04/09/14 07:52:31:314 | [ERROR] |  | |  |  | DLMNative | | 12273 | Download Updates Returned Error

                04/09/14 07:52:31:314 | [ERROR] | 310866E3-45F8-4758-B3A0-EA9FE7A0C186 | |  |  | DLMNative | | 12273 | download updates returned statusCode:43, errorCode:204

                04/09/14 07:52:31:315 | [ERROR] | 310866E3-45F8-4758-B3A0-EA9FE7A0C186 | |  |  | DLMNative | | 12273 | Invalid Download or Validation error

                 

                Also is there any reason when trying to update Indesign it attempts to fetch AdobeMediaEncoder !!

                 

                04/09/14 08:25:51:975 | [INFO] |  | |  |  |  |  | 75339 | *******************start of Download****************

                04/09/14 08:25:51:975 | [INFO] |  | |  |  |  |  | 75339 | GDE Version is 8.0.0.2 (BuildVersion: 6.0; BuildDate: Sat Feb 22 2014 15:29:30 )

                04/09/14 08:25:51:976 | [INFO] |  | |  |  |  |  | 75339 | The file to be downloaded is http://swupdl.adobe.com/updates/oobe/aam20/mac/AdobeMediaEncoderX64-7/7.2.2/setup.dmg

                04/09/14 08:25:51:976 | [INFO] |  | |  |  |  |  | 75339 | Going to download the file at /Users/mac27/Library/Application Support/Adobe/AAMUpdater/1.0/Install/AdobeMediaEncoderX64-7/7.2.2/

                04/09/14 08:25:52:027 | [INFO] |  | |  |  |  |  | 75339 | *******************End****************


                • 7. Re: How can I stop this popup every time the computer starts up?
                  WBA70 Level 1

                  Heres how I fixed it (1) Authentication Pop up 2 (Indesign Failing to update)  - Thanks Adobe for zero assistance. Giving silly advice and trying to blame it on Apple's authentication!

                   

                  Deleted the folder REMOVED_CC from /Library/Application Support/Adobe/Indesign/Version 9.0/en_us/Extensions

                  Uninstalled Adobe Indesign - The folder causing the escalated priveledges and Admin prompt every reboot.

                  Re Installed Indesign - Freezes/Sticks @ 90% - Hit cancel

                  Indesign Shows as Installed requiring update

                  Ran update - Update failed download corruption error

                  Ran update again - update completed and now installed

                   

                  Way to go Adobe nice work!