More questions to come, but first - you say "random crashes". Does that means that you can be doing an assortment of project operations and get crash? No particular activity associated with crash more often than not...like creation titles, applying transitions, applying effects, etc.?
Is the faulting module always TitlerCreator?
If so, one of the prime causes of a failure in the Premiere Titler is a corrupt, or otherwise bad font - and that font does not even need to be used by Titler - just installed in the system.
If the TitlerCreator is always mentioned, then this Tips & Tricks article might provide some help: http://forums.adobe.com/thread/479026?tstart=0
While we await further details from you on your Premiere Elements 12 issue, just one quick question
"Do you have either the iLivid or Lightroom software installed on your computer with Premiere Elements 12?"
I am also experiencing crashes in Premiere Elements 12.1 on Windows 8.1.
I can re-create the crash. I create 4 audio and video tracks. Then I place a video on each track. Then as soon as I grab the red cursor and try to move it left or right the program crashes. I am not using any effects or text. Just raw AVCHD and an MP3 soundtrack.
I do not have iLivid or Lightroom.
Premiere Elements has encountered an error.
I played around a bit and it turns out that Premiere was having a problem with one of the videos. I removed the video from the project and re-added it and now no more crashing. Not sure what that was all about. Same video file just re-added it. Glad it didn't start doing that when I was almost done editing.
Could you give us more information on the properties of that video that you targeted as the reason for the
I had not seen the .....\Audio Buffer\AudioSubBuffer error until a recent post. And, then, removal of audio solved the problem. No transitions or trimming of the audio was involved then.
Now you seem to be relating a video removal/reimport with an audio error type.
There were 2 files that I pulled and re-added to the project that stopped the crashing. They were all from the same night of recording. They are AVCHD (.MTS) video files coming from a Panasonic HC-X920 camcorder. I recorded in the 1080/60p (28Mbps/VBR) format. If I right-click (on the 1st file) in Windows go to Properties it says:
Frame width 1920
Frame height 1080
Data rate 24203kbps
Total bitrate 24587kbps
Frame rate 59 frames/second
Bit rate 384kbps
Audio sample rate 48 kHz
It's worth noting that I had a recording problem that night. I'm pretty sure the battery ran out so the 2nd file got cut off. I thought maybe that had something to do with it but the 1st and 2nd file both cause the problem in Premiere. (I just tried them both again individually) The 1st file was recorded earlier in the night so the camcorder should have finalized that video clip onto the memory card successfully. I don't think we can blame that.
Also worth noting: One time, as I played around, I disabled all of the video files in the project then re-enabled them, and the crash didn't happen. The next time I tried it it didn't work, although I enabled the clips in a different order.
Note to self: 1st file is 00006.MTS and 2nd file is 00007a.MTS, both from 4/22/2014.
Alright well today I started editing the project. I was able to play back footage from within Premiere from the 1st file just fine. Then I did a Delete Empty Tracks and Add Track (quantity 1). After that I get crashing again.
It's worth noting that I moved the two files in question to the new track. So maybe it's not the two files but rather the new track that's the problem.
Well now I'm getting crashing with another file on another track. If unlink the audio and video and delete the audio track then it doesn't crash. This is getting really ridiculous.
Thanks for your recent posts detailing your TImeline issues. Because of the varied remedies and setbacks with which you are dealing with, let us recap for a moment about some basics so as not to take anything for granted.
Premiere Elements 12 on Windows 8.1 64 bit
1. What is the video card/graphics card that the computer uses and is it up to date according to the web site of the manufacturer of the card? Does you Device Manager/Display Adapters area show 1 or 2 cards?
2. Review your settings under Edit Menu/Preferences/Audio Hardware ASIO Settings.
3. Delete the Adobe Premiere Elements Prefs file, and, if necessary, the whole 12.0 Folder in which it exists.
Local Disk C
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
4. Do a ccleaner run through (regular cleaner and registry part)
5. Assure that you do not have pile up of preview files, conformed audio files, or conformed video files.
See Libraries\Documents\Adobe\Premiere Elements\12.0 and Adobe Premiere Elements Preview Files Folders (for preview files), Media Cache Files Folder (for conformed audio cfa and pek).
See Edit Menu/Preferences/Media and the Media Cache Database area Clean button.
6. Generally check Scratch Disks for location and free space at the location to which each is directed.
See Edit Menu/Preferences/Scratch Disks.
7. General question...how project specific have these issues become?
Please review and let us rule these factors in or out.
Thanks for the follow ups.
1. AMD Radeon 6950
2. Default Device: Premiere Elements WDM Sound
Speakers (Creative SB X-Fi)
There are 3 other devices in list but they are disabled.
Device 32-bit Playback unselected
Buffer Size: 2048
3. Did not help
4. I ran a regular and registry clean using ccleaner.
I modified the regular scan by removing Firefox, Opera, and Chrome items from the list.
I do not want that information removed.
Did not help
5. I don't understand what is being asked.
has size 12.7MB
The directory (Media Cache Datbabase)
has size 11.0GB
I just cleaned the media cache database and now it has size 4.47GB.
Did not help
6. There are 6 sections to this preferences panel. They all show 164.9GB available.
7. I don't know how to answer that.
Thanks for the follow ups. The Adobe forum updates and related issues seem to have contributed to a gap in the communications.
I have an idea for you to consider and try to determine if it works for you.
You say that you are using Panasonic's AVCHD.mts 1080p60 with 5.1 channel audio. What have you been using as the project preset to match the properties of that source media?
I suspect so since there is no AVCHD 1080p60 5.1 channel as is comparable for what Adobe offers for 1080i. So, what about us creating a AVCHD 1080p6- 5.1 channel project preset for you to use for this project? I have a blog post on the how to for that. It is easy to do.
I am making this suggested based on my understanding that, if you started a new project, you get the same issues and errors messages that you are getting with the problem project that you have described.
Please review and then let us know the results.
I created a new project preset in a text editor as described by your link. However I don't have any method to re-create the problems I was having from a new project. What I do have is an existing project that is giving me problems. If I start over from scratch I'm not sure how I'd go about getting it to break again (using the old preset) so that I can compare it with the new preset.