What's the exact error message?
You may have to reinstall one of the MSVCRT .dll files.
Not a lot of help there.
Anyting in Event Viewer?
Here's the event data:
EventData InDesign.exe 22.214.171.124 5176f4c7 OverlayIconShlExt1_64.dll 126.96.36.1990 465fde67 40000015 000000000000d76e 2308 01cf536ced65698a C:\Program Files\Adobe\Adobe InDesign CC (64 bit)\InDesign.exe C:\Program Files (x86)\ASUS\ASUS Data Security Manager\ShlExt\x64\OverlayIconShlExt1_64.dll 53a0b09a-bf60-11e3-b6e8-bd13a24d3df5
Could that Data Manager be the fault of it?
But you should try installing the 9.2.1 update...
In Creative Cloud it says it is up to date...
Also I uninstalled 2 programs that appeared in the event log of the error and now it says:
- EventData InDesign.exe 188.8.131.52 5176f4c7 MSVCR100.dll 10.0.40219.325 4df2bcac 40000015 00000000000761c9 218c 01cf538c47df9559 C:\Program Files\Adobe\Adobe InDesign CC (64 bit)\InDesign.exe C:\Windows\system32\MSVCR100.dll 928b8e6a-bf7f-11e3-b6e8-bd13a24d3df5
You need to Log Out from the CC desktop application (Quit, not just close it), then restart it and log in again.
Did. Nothing changed.
1 person found this helpful
You can try uninstalling and reinstalling (logging out of creative cloud should have tirggered the update).
It also looks like you should probably download the MSVCR100.dll file from Microsoft.
I'll try more things untill I figure out the problem. Meanwhile I'll use my old version of CS6, that works just fine.
Given that you have had previous installations (like InDesign CS6) navigate to
and try to remove the contents of InDesign Recovery folder except for the file called RecoveryData. I also deleted InDesign ClipboardScrap files.
Then I went to
and noticed, that I had "Adobe InDesign" folder that contained PREVIOUS installation (9.0) and "InDesign" folder with the current version (10.0). I deleted first folder (Adobe InDesign), renamed "InDesign" to "Adobe InDesign" went into it:
C:\Users\[user]\AppData\Roaming\Adobe\Adobe InDesign\Version 10.0\en_GB
and renamed InDesign Defaults (InDesign will recreate the file during opening, but you'll probably have to backup the workspace files.)
Then with the heart in my throat I launched InDesign and it f**king worked!!!
If that doesn't do for you mail me at firstname.lastname@example.org because I recreated the procedure from memory so I could have forgotten something important! But I'm 99% sure it was all I did.
HOPE it works for all of you too!
Step 1. Navigate yourself to this folder:
Step 2. Delete a file called AppPrefs.
Step 3. Restard InDesign CC
Alternatively, you might try uninstalling InDesign CC, and do not save preferences when prompted.
Worked like a charm.