3 Replies Latest reply on May 16, 2014 8:46 AM by tops poppinson

    Updating Flash Player ActiveX to version 13.0.0.182 cause it to stop working

    Tobias77

      After we updated Flash to version 13.0.0.182 with SCUP/SCCM it stopped working on ~5% of the computers, reinstalling it fixes the problem but a new version of Flash which doesn't cause the same problem would be the prefered solution.

       

      Opening https://www.adobe.com/software/flash/about with IE gives the following screen:

       

      Flash.png

       

      Installation log from an affected machine:

      =X====== M/13.0.0.182 2014-04-09+08-54-14.392 ========

      =O====== M/12.0.0.77 2014-04-09+08-54-16.454 ========

      0000 [I] 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_12_0_0_77_ActiveX.exe -uninstall activex -msi

      0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

      0002 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

      0003 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

      0004 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

      0005 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

      0006 [W] 00001021

      0007 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

      0008 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0009 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

      0010 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0011 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 2

      0012 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

      0013 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0014 [I] 00000012

      =X====== M/12.0.0.77 2014-04-09+08-54-17.164 ========