15 Replies Latest reply on Apr 10, 2014 5:00 PM by Peter Spier

    InDesign CC crashes during startup process


      When InDesign CC launches, it gets to a certain point before it crashes every time at the same point.  It is the 64-bit versions only, the 32-bit will still load but it is so much slower and terrible to work in for me.  I am running Windows 7 and have all the latest cloud InDesign updates installed.  I have tried exiting the CC launcer application so the TypeKit fonts wouldn't load on startup with no avail.  I have tried using msconfig to use a Selective startup, not loading any startup items and restarting and again, no dice. 




      Here's the complete text of what you see in the problem details in that window screenshot above:


      Problem signature:

        Problem Event Name:          APPCRASH

        Application Name:          InDesign.exe

        Application Version:

        Application Timestamp:          5176f4c7

        Fault Module Name:          ObjectModel.dll

        Fault Module Version:

        Fault Module Timestamp:          5176f4b9

        Exception Code:          c0000005

        Exception Offset:          00000000000261c0

        OS Version:          6.1.7601.

        Locale ID:          1033

        Additional Information 1:          9529

        Additional Information 2:          9529754cc72c58f900e33c4f1855fb96

        Additional Information 3:          fe5f

        Additional Information 4:          fe5f55426fc3e5a2feae05a45cff6f40