1 Reply Latest reply: Apr 22, 2014 5:40 PM by David__B RSS

    My files were deleted by cc from the cloud and from my mac

    yarontm Community Member
    yarontm Apr 10, 2014 11:13 AM

      after trying to sync a pc to my creative cloud folder, almost all of my files were deleted from the cloud, and I cant acces the archive folder on the web..

      i needed to restore all the files from my trash manually and now I hope that all the files are there... Why this happened? why cant I reach my archive folder on the web? I am not going to use this service again! I believe I can sue adobe for this kind of stuff...

        • 1. Re: My files were deleted by cc from the cloud and from my mac
          David__B Employee Hosts
          David__B Apr 22, 2014 5:40 PM (in response to yarontm)

          Hi Yarontm,

           

          I'm sorry to hear about your difficulties. I'm not sure what happened. One possible explanation is if you deleted your files in a browser at creative.adobe.com/files it would in turn delete them locally from the Creative Cloud files folder if file sync was turned on. Maybe that's what happened? I hope you were able to recover everything you needed.

           

          - Dave