2 Replies Latest reply on Apr 10, 2014 12:10 PM by A.T. Romano

    Premiere Elements 10

    yvo Level 1

      Jag  HAR lagt in en ny film i Elements 10 Fran min AVCHD-kamera Precis SOM JAG gjort manga ganger TIDIGARE.

      Nu Närs JAG skall redigera Filmen HÖRS Bara ljudet OCH filmsekvensen visas Bara SOM-en stillbild.

      Om-JAG låter Filmen Rulla fastän JAG Bara Hör ljudet SÅ Växlar inte  Heller  stillbilden till NÄSTA bild Heller.

      VAD AR FEL?

      Skulle BLI mycket tacksam för Hjälp  Med DETTA.

      Texten i detta ser mycket konstig ut hoppas det ändå går att förstå.

      Yvonne

        • 1. Re: Premiere Elements 10
          John T Smith Adobe Community Professional & MVP

          What is your exact brand/model graphics adapter (ATI or nVidia or ???)

          What is your exact graphics adapter driver version?

          Have you gone to the vendor web site to check for a newer driver?

          For Windows, do NOT rely on Windows Update to have current driver information

          -you need to go direct to the vendor web site and check updates for yourself

          ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

          nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

           

          IF nVidia, read below

          nVidia Driver Rollback PreElements-10 http://forums.adobe.com/thread/1317675

          • 2. Re: Premiere Elements 10
            A.T. Romano Level 7

            yvo

             

            The prime question is "Are you running Premiere Elements 10 on a computer that uses a NVIDIA GeForce video card?" If the answer is Yes, then please read the Announcement at the top of this forum. This Announcement that I have written details how to resolve the issue with the fix of driver version roll back.

             

            For your convenience, the following is copy/paste of the Announcement to which I referred above.

             

            Announcement: Premiere Elements 10 NVIDIA Video Card Driver Roll Back

            If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.

             

            Since October 2013 to the present, there have been a growing number of reports about display and unexplained workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013 in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.

             

            Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports

            http://forums.adobe.com/thread/1317675

             

            Older NVIDIA GeForce drivers can be found

            http://www.nvidia.com/Download/Find.aspx?lang=en-us

             

            A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found

            http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.ht ml

             

            Please let us know if we can rule in or out this factor. If the above does not applies apply to you, then we can explore other reasons for your option. The issue in the Annoucement is specific to Premiere Elements 10 NVIDIA GeForce users.

             

            Thank you.

             

            ATR